Rahul R.

Product and Growth at Rocket

In my role as VP, Search Product at Walmart, I led a comprehensive overhaul of the Search experience, prioritizing customer experience and relevance while implementing cutting-edge GenAI strategies to enhance search capabilities. This included developing humanized item page summaries to streamline decision-making processes.

Director of Personalization - E-commerce, Grocery and Omnichannel @walmartlabs

Discovery, Search and Personalization

Personalization, Search Experience, Account and identity management, Communications strategy

Customer relationship, Account and Identity Management, Communications strategy

Order lifecycle management, Walmart Store Pickup experience, Gift Cards experience and partner order experience

Supply Chain tools, Multi-channel pickup optimization, Online Grocery management

Returns management and Email Communications

1. Owned the processes around logistics and helped build the Logistics Management System which is the back bone of Myntra Logistics. Helped expand the Logistics network from 2 cities to 23 cities, across India. 2. Founded and led the cross-functional team of Order Management, which is responsible for end-to-end order life-cycle and escalation management. 3.Owned the development of processes and systems for Myntra’s Inventory Planning. Released a module in 4 weeks to automate the replenishment model of Myntra for all core products which constituted 25% of the overall business, amounting to cost savings of close to INR 14 lakhs per month and additional revenue of INR 1 lakh per day. 4. Founded and headed the Operational Excellence team responsible for improving efficiency of processes and systems across the organization. Completed 6 projects leading to various benefits like cost savings, revenue increase and increase in customer satisfaction.

1. Manage and develop an ERP solution for the supply chain of Flipkart in the areas of Logistics, Procurement, Inventory Planning and Order Management. 2. Business Process Re-engineering and process optimization in the above mentioned areas. 3. Apply the core supply chain concepts and come up with a short and long term product roadmap for the above mentioned products. 4. Collaborate with the Management team and business owners, to incorporate and develop business initiatives in the products. 5. Lead efforts on continuous improvement of processes and systems.

1. In charge of the entire Supply Chain of Surya.com from purchasing to order management and end mile delivery. 2. Managed a team of 3 other analysts, and led the project to reduce waste in the system.We reduced backorders by 3.5% in a span of 4 months amounting to a total cost saving of $ 28000 per month.

1. Developed a "statistical model" to analyze voter behavior and predicted the results of the 2008 USA Presidential Election with just 1% error. 2. Built an inventory control model for BMW for 5 years into the future, modeled it on SysML and simulated the model using ARENA. 3. Developed a "forecasting model" to forecast the consumption of diapers in the Dominican Republic and devised a periodic inventory control model to manage the inventory of MercaSID. 4. Developed an algorithm for "swapping of cases" using C and MySQL in a Cold Chain Warehouse and increased efficiency of the case picking operation by 11% as part of a class project.

1. Assisted in developing Quality Management Business Process Procedures (BPPs) in reporting and extended processes. These procedures were needed to help round out their training materials and online documentation. 2. Designed an optimal model for efficient functioning of the `raw material dispatching unit' and suggested improvements to the safety code for better implementation.

Member of India Club at Georgia Tech