rahul mohanan

team leader

About

Floor Supervisor at STOP N SHOP (BURY) LIMITED

Country

india

City

chennai

Industry

Skill

leadership, portfolio management, microsoft office, risk management, call centers, credit cards, customer service, loans, crm

Experience

team leader

advan corp serve

2014-10 - Present · 12 yrs

* Handling 12 Members Team Kotak & ICICI USL Portfolio,Perform quality checks, develop and review performance reports, identifications of Key Focus Areas, and implementing measures to improve performance levels and meet objectives. * Key responsibilities and achievements: * Handling a team of 15 members in outbound call center. * Which the process of ICICI Personal Loan collections, Recovery 180,900 + DPD Days). * Set the target and achieving the month on month basis. * Directly co-ordinate with clients and giving the good physical collections.

floor supervisor

stop n shop (bury) limited

2013-12 - 2014-8 · 9 mos

Walking the Food Section Floor And Finding Stock Missing,Troubleshoot The Staff,receiving Customers,Ordering Stocks,products Expiry Date Check

teamleader

haddows de code solution

2009-6 - 2013-9 · 4 yrs 4 mos

* Key responsibilities and achievements: * Perform quality checks, develop and review performance reports, identifications of Key Focus * Areas, and implementing measures to improve performance levels and meet objectives. * Key responsibilities and achievements: * Handling a team of 15 members in outbound call center. * Which the process of ICICI Personal Loan collections, Recovery 180,900 + DPD Days). * Set the target and achieving the month on month basis. * Directly co-ordinate with clients and giving the good physical collections

senior tele caller

serco

2007-1 - 2009-5 · 2 yrs 5 mos

Process : Credit Card Collections. Key responsibilities and achievements: . Provided quality customer service and achieved targets. . Proficient in using CRM tools.