Rahul Khona

Returning to lead the digital and technology strategy for Starbucks India, focusing on enterprise transformation, AI integration, and enhancing the digital customer journey

Part of the initial market launch at Tim Hortons in Singapore, Malaysia and Indonesia. Overseeing overall IT function for Tim Hortons in South East Asia. Developed IT strategy and roadmap to facilitate the use of digital technologies within the organization to enable smooth launch of business in all countries Implemented POS, ERP, Mobile App with Loyalty CRM, Mobile ordering within 6 months including selection of the tool, internal approvals on business case, finalization of vendor and project implementation as per business expectations Further implementations include Power BI Analytics, Kiosk ordering, third party delivery integration with Grab, Foodpanda and Deliveroo Implemented a Gen AI solution to completely automate the customer service operations. Helped in better reviews and listings with AI automation & improve brand consistency. Helped save 80% in Opex costs.

Leading the technology vision for Mcdonalds India (West & South). Developing IT strategy and roadmap to facilitate the use of digital technologies within the organization to drive efficiencies. Overseeing all technology projects, operations and ensured them adhering to established goals. Omnichannel Implementation across 5 online and 300 offline channels Revamp of McDonalds India Mobile App Visual Analytics -- Empowering top management to make business decisions quickly using Power BI & AWS (Open-source software) ERP migration from Legacy to cloud-based Dynamics 365. Led the project from idea conceptualization, evaluating possible solutions, building the business ROI, finalizing and negotiating with vendors, project implementation and change management across the organization. 20% IT Opex costs reduction on YoY basis keeping the same SLAs and productivity

Part of the initial market launch team at Starbucks India. Have been involved in setting up the entire IT setup at Tata Starbucks. Right from deciding initial systems to store rollouts, handling the infrastructure and ongoing issues & maintenance Rolled out the following systems:- • POS • ERP including Inventory management, Finance & Control, Warehouse management, Human Resource Management & Supply Chain Management • Credit card payment • Loyalty system • Business Intelligence (BI) • Document management system Roles and Responsibilities: - • IT Budgeting and Planning • Designing IT roadmap and IT strategy • Design and implementation of new IT initiatives • Handling IT Store rollouts

- Technology-Enabled Business Models - Opportunities for Innovation/Digitalisation - Implementation of Digital Frameworks/Strategies - Designing Information Capabilities for Competitive Advantage - Social Networks and Enterprise 2.0 - Future Disruptions and Opportunities - Advanced Data Analytics and AI/ML - Social Computing - Blockchain