Rahul Harikumar

Managing the different facets of Property and supporting the team of Renewals Preparing the renewal letters, quotations, invoices. Contacting clients directly to negotiate terms and conditions and render renewal contracts Positioning services and escalating pain points to the Sales and Customer Success team Forecasting trends and suggestions on how those trends can enhance retention rates Bridging between Sales, Finance, Maintenance and Customer Success Refining renewal strategies that proactively engage a client in chopping the churn rates Working with the product team to receive feedback on the growing requirements of a customer Meeting the desired goals and establishing metrics

Billing and Web customer support for US client through Customer Relationship Management Create Billing/Invoice sales orders as per client request received. Motivating and helping Sales, Billing& Technical Support team in their work. Query resolution for Services and Contractual issues related to invoicing. Create Order Intake entries as per the Client request. Manage or lead assigned workforce towards the achievement of organizational goals. Trained and educated the workforce regarding proper work completion and adherence to company standards. Coordinated with human resources department in hiring the appropriate individuals for the workforce and assisted in designing appropriate training programs. Conducted briefings and meetings before and after work sessions, which included praising individuals as well as clarifying various areas that they need to work on. Maintained and documented work completed on a daily basis and presented the report to the management. Maintenance of Electronic attendance System.