Rahul Dhar

• Spearheaded the strategic alignment of Isaac Luxe, a leading chain of aesthetic and dermatology clinics, to establish a scalable, system-driven operational model, enabling the company to grow from 4 to 12 clinics with a vision to reach 50+ clinics across India. • Architected technology-backed systems to automate processes across the value chain, reducing human dependency and ensuring seamless execution and adoption of standardized protocols. • Developed a robust auto-scaling framework, enabling rapid clinic expansion by implementing replicable systems that facilitate plug-and-play operations for new ventures. • Led investor engagement and fundraising initiatives, crafting data-driven proposals and pitching to secure capital for expansion, while simulating financial models to optimize growth strategies. • Streamlined financial operations by automating revenue generation models and enhancing expense optimization, providing clear visibility into capital expenditure, operational costs, and funding allocation for clinic scaling. • Collaborated with banks to secure loans and devised payment management strategies, minimizing variable and fixed costs to improve financial efficiency. • Championed a system-driven culture, prioritizing automation and technology to empower processes, ensuring scalability and operational excellence across all clinics. Key Achievements: • Scaled clinic network by 200% (from 4 to 12 clinics) within two years through strategic system implementation. • Built a technology-driven infrastructure that reduced operational inefficiencies and supported rapid, cost-effective expansion.

Creating Autonomous Networks that provides the service lifecycle on demand for Service Providers with minimal or no human intervention. Building Predictive analysis for automated remediation to prevent issues before it impacts the users as most of the Service providers are using the conventional monitoring tools which collects metrics and raise alerts creating Smart customer engagement by using business intelligence data to improve customer experience including automatic remediation of breakdowns and complaints. Building Solution to empower the IT/ NOC team / Customer Care teams with the tools & intelligence to add more value and operational flexibility in building the best performing networks

About Company: • Network Magic’s portfolio features industry solutions for diverse IT verticals such as Network Operations, Network Planning along with NNOC, Strategy Management in Broadband, IT Consulting, Creating NOC services to support multiple domains across IT functionality, IT integration, Enterprise partnership, and Business acumen systems. • Created a shared NOC services to support Internet Service Providers (ISP’s) & ITSE companies with tools and people skillset for Planning, Designing, Managing and operating the Network Infra from core to access with 24*7 Technical Services for Proactive & Reactive maintenance /troubleshooting with Realtime monitoring and alerting of Internet/Intranet networks from Core-Gateway to Access. • Created a LAB to reproduce more than 200 cases related to complex issues being faced with customers and networks at all level from Core /Distribution (MPLS-L2)/Access-FTTH/WIFI Domain & IOT services. • Involved in Development of Applications with multiple professionals across the globe for building the Intelligent Fiber& IOT Networks. • Currently Partnered with 20+ ISP by Offering Managed Services ranging from Planning, Managing and building technology invocations at multiple levels. Key Area of Focus: • Formed an Organization with an objective to build a Technology & Service Eco-System for ISP’s / Telco’s & ITES Companies. •Drive innovation in full-stack for relentlessly improving performance and scalability •Onboarding & Grooming the Talents, IT professionals to lead the Technology initiatives •Innovate the company's product offering in partnership with multiple partners. •Own the technology strategy to support business growth, new launches, and features development •Coming up with best practices to help the team achieve their technical tasks and continually thrive in improving the Performance of the organization

Determine and formulate strategies and set the overall direction of the organisation for Broadband operations, technologies and roll outs working in close coordination with Cisco/ALU/Huawei on building back end and access networks and with Wipro for system Integration (BSS/OSS). Leading a central intelligence centre(NNOC+DC) for governing the entire broadband operations with an alignment of 24*7 team with focus on network/system maintenance , learnings and sorting out new challenges,new service development & implementations ,proactive/reactive monitoring & reporting using multiple dashboards , Alerting the respective teams in case of failures ,governing the SLA’s of internal networks and with product vendors,Telecoms, and third party integrators. Preparing and building Broadband projects agnostic to access technologies. Responsible for creating, driving and closure of Solutions and Consulting opportunities in the video & Data portfolio. Rolling out Broadband networks in new areas by taking in account the infrastructure requirement, cost of rollout, IRR, and payback. Instrumental in setting the processing for NNOC/SOC operations, network roll outs, Operation/maintenance and SD/SA. Heavily involved in designing and deployments of DOCSIS 2.0, DOCSIS 3.0, Metro Ethernet and FTTH networks. Delivering technical presentations and get involved as a specialist in actual implementation of video and data solutions. Pro actively involved in setting up the Data Center, Distributed ISP backbone, Access network solutions, Vendor Management and Project Planning. Managing and getting involved in Test Lab for Test strategies, Test process assessment and definition, documentation and also test execution during POC engagement. Responsible for defining policies and preparing data in accordance with regulatory bodies (DOT, TRAI etc). Oversee resource planning and assist in sizing work.

•Leading the Technology division, Network Operations, Technical Support, and project Management for North India. Since last two years I have focused in more depth on Pre-sales assignments, roll out of new products & services. •Responsible for Managing 35 to 40 ISP Pop’s Across North India and a centralised NOC at DELHI. •Keeping track of new technological trends/innovations and incorporating the same. •Level 3 Support and On Escalation point of Contact for major customers •Manage, Audit, Administer and troubleshoot all NOC supported routers ,switches and Firewalls. •Perform change and configuration management on the supported NOC devices. •Anticipate potential problems and proactively give suggestions to customers in areas like process adherence, technology up gradation/ optimization, better service delivery •Generalist expert in all aspects of information technology including program and project management, Broadband applications design & implementation, infrastructure development, collaboration, change management, mission-critical system selection, and large scale project and business initiative execution. •Managing the delivery of large integrated solutions to an external customer, or in support of a major enterprise-wide program, often involving multi-function and multi-vendor efforts. •Ensure customer satisfaction by responding to all escalations regarding project deliverables. •Review Project performance with the customer periodically during on-going phase. •Perform dependency analysis and work on contingency planning to achieve project time lines. •Communication to all the stake holders in the project. •Manage Issue & Risk Management during project execution. •Documentation & effective Data Management

•Implementation and support of Cisco, Nortel integrated voice and data networks. •Implementation & support for 40 to 60 desks Network based on windows NT , windows 2000,Linux , Exchange Server, Motorola & Cisco Routers •Network Security using Cisco products.