Rahul Parashar
Senior ServiceNow Business Analyst @ Orange Business
About
Experienced Senior ServiceNow Business Analyst with 4 years of proven expertise in delivering IT Service Management (ITSM) solutions that align with business goals and improve service delivery. Skilled in requirements gathering, stakeholder communication, process optimization, and translating business needs into functional ServiceNow configurations. Adept at working across cross-functional teams to implement scalable ITSM modules, including Incident, Problem, Change, and Request Management. Passionate about driving digital transformation and continuously improving IT workflows through data-driven analysis and best practices.ident, Problem, Knowledge. Demonstrated project management skills using JIRA tool by Atlassian. I am CSA certified ServiceNow professional. Professional Scrum Master by Scrum.org (PSM-1)
India
Gurugram
Information Technology & Services
Leadership, Team Building, JIRA Tool Utilization, Requirements Gathering, Cross-functional Coordination, Stakeholder, User Stories, IT Business Analysis, Business Analysis Planning & Monitoring, JIRA by Atlassian, User Acceptance Testing, Communication, Marketing, Team Leadership, TEAM PLAYER, TEAM MANAGEMENT, Business Development
Experience
Senior ServiceNow Business Analyst
Orange Business
Gurugram
I act as a bridge between business, AI strategy, and ServiceNow development, owning: • Use-case discovery & AI feasibility analysis • Business requirement definition for GenAI features • Prompt & output validation with stakeholders • End-to-end testing, demos, and adoption enablement. • Collaborated with product owners, developers, and stakeholders to translate business problems into AI-driven experience solutions. Impact: • Achieved ~90% reduction in manual effort for agents and CSMs • Improved incident response time and decision-making • Enabled proactive customer experience management • Accelerated RCA creation with consistent, standardized outputs
Business Systems Analyst- Servicenow
UKG
Noida, Uttar Pradesh, India
Business Analyst
Deloitte
Gurugram, Haryana, India
• Led the CMDB Audit and Governance Project as the Lead Business Analyst • Demonstrated proficiency in utilizing the JIRA tool by Atlassian • Possessed extensive knowledge of Agile and Scrum Methodologies • Achieved certification as a Certified System Administrator (CSA) for ServiceNow • Collaborated cross-functionally to gather and document business requirements, ensuring seamless implementation of software solutions • Developed and maintained comprehensive project plans, effectively tracking milestones and deliverables to ensure timely and within-budget project completion • Spearheaded process improvement initiatives, streamlining operational workflows and increasing overall business efficiency • Took on the role of Lead Business Analyst for the CMDB Audit and Governance Project • Extended end to end support in User Acceptance Testing (UAT)
Business Development Intern
Airports Authority of India
Summer Internship at Airports Authority of India as Business Development Intern.
Education
Chitkara University
Marketing
Chandigarh Group Of Colleges
Business Administration and Management, General
Rahul Parashar's Contact Information
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