Rahma Hashem

Experienced and self-driven Sales Representative responsible for generating calls to potential customers with the main goal to achieve sales quota • Reach out to potential customers to present our product and service offering though Calls, Emails, social media & other tools • Tele-Calling & E-Meeting potential customers to persuade them to purchase company products and services. • Generating promising leads to pursue. • Address any questions or issues customers may have • Communicate with customers to understand their requirements and need • Offer solutions based on client’s needs and capabilities • Developing and sustaining solid relationships with customers to encourage repeat business. • Using sales scripts to drive sales and respond to customer rejections. • Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences. • Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

• Present and demonstrate AccFlex ERP according to customer industry need and expectation • work closely with the sales team in the area of product suitability and service delivery expectations • Meet with customers to understand needs, problems, objectives and business requirements • Analyzing Clients process and decide the right solution, matching work process with current requirements • Support sales efforts with in-depth product and business knowledge • Represent the company in a professional manner and build good relationships with clients to the company’s benefit • Presenting products/solutions verbal and written

Prepared purchase orders and sales reports for management review. Coordinated with Sales Director for approvals and logistics. Maintained company vendor data and streamlined sales operations.

Onboarded and trained new clients on product features. Monitored daily operations and recommended improvements. Managed support tickets within strict SLA timelines.

Managed customer inquiries via VOIP system. Addressed customer needs Complaints And Queries. Trained new team members as a dedicated trainer.