Raghu P

ISPI Admin DMS Support

• SAP B1 Functional consultant • Establishes system specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing system infrastructure. • Providing technical support on Sap B1,Networking, System administration and maintenance • Design, Configuring and Troubleshooting of Windows Server 2008 Active Directory Domain Services • Provided technical assistant for troubleshooting and configuration needs. • Establishes system by planning and executing the selection, installation, configuration, and testing of PC and server hardware, software, LAN and WAN networks, and operating and system management systems; defining system and operational policies and procedures. • Maintains system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; designing and running system load/stress testing; escalating application problems to vendor. • Secures system by developing system access, monitoring, control, and evaluation; establishing and testing disaster recovery policies and procedures; completing back-ups; maintaining documentation. • Prepares users by designing and conducting training programs; providing references and support. • Upgrades system by conferring with vendors and services; developing, testing, evaluating, and installing enhancements and new software.

• Providing technical support for Customers • Directed onsite support for cases was user is unable to troubleshoot and/or repair/replace on their own. • Configuring servers like HP Proliant servers, user accounts, user profiles • Configuring & Troubleshooting of Windows Server 2008,2003 Active Directory Services • Managing the Microsoft Windows 2003 Group Policy • Managing the Symantec End Point Protection Manager Server • Involved in providing the technical Support to the various levels in various organizations • Installation and configuration of Windows 2000 using clients, Windows Professional ,windows vista and trouble shooting of windows 2000 and 2003 Networks • Installing Windows Server, Configuring Active Directory Services. • Maintaining Users, Groups, Organization Units and Computer Accounts, File System Security and Network Management Windows 2003. • Installing and configuring DNS to support Active Directory & Dynamic update. • Design and implementation of IP Address for clients • Configuration and manageable layer2 Switches and Hubs • Administering and troubleshooting the network users on client side for two hundred clients. • Installation & Configuration of various Network printers and storage devices. • Configuring Microsoft outlook and other email clients • Reinstalling Windows XP , Vista from FAT & NTFS Partitions • Troubleshooting of network problems and to provide end-user support & maintenance. • Responsible for overall maintenance of the hardware and networking devices