Raghda Khater

- Solution and Value Selling: execute solution and value selling to both existing customers and new prospects, This includes understanding their needs and aligning the company's capabilities with their business and IT priorities¹. - Partner Relationship Management: Proactively manage key partner relationships to strengthen overall solution capabilities and drive greater client value. - New Solution Opportunities: Nurturing and closing new solution opportunities that result in incremental orders, revenue, and margins for the company. - Forecasting and Sales Targets: Accurately forecast business every quarter, meet and exceed quarterly sales targets, and build a strong 12-month pipeline.

- Lead Generation Strategies: Develop and implement comprehensive lead generation strategies to increase the company's sales pipeline and customer base. - Lead Capture and Nurturing Systems: Oversee the creation and management of lead capture and nurturing systems to optimize conversion rates. - Alignment with Sales and Marketing Teams: Coordinate with sales and marketing teams to ensure alignment on target markets, messaging, and goals. - Market Analysis: Analyze market trends and competitor strategies to identify new lead generation opportunities and areas for improvement. - A/B Testing: Design and execute A/B testing procedures for various lead generation channels to optimize performance. - Vendor Relationships: Establish and maintain relationships with vendors and third-party service providers for lead-generation tools and services. - Innovation and Trends: Innovate and experiment with new lead generation techniques and technologies to stay ahead of industry trends.

- Solution and Value Selling: execute solution and value selling to both existing customers and new prospects. This includes understanding their needs and aligning the company's capabilities with their business and IT priorities¹. - Partner Relationship Management: Proactively manage key partner relationships to strengthen overall solution capabilities and drive greater client value. - New Solution Opportunities: Nurturing and closing new solution opportunities that result in incremental orders, revenue, and margins for the company. - Forecasting and Sales Targets: Accurately forecast business every quarter, meet and exceed quarterly sales targets, and build a strong 12-month pipeline.

- Manage a portfolio of accounts to achieve long-term success. - Develop positive relationships with clients. - Act as the point of contact and handle customers’ individual needs. - Generate new business using existing and potential customer networks. - Resolve conflicts and provide solutions to customers promptly. - Supervise account representatives to ensure sales increase. - Report on the status of accounts and transactions. - Set and track sales account targets, aligned with company objectives. - Monitor sales metrics (e.g. quarterly sales results and annual forecasts). - Suggest actions to improve sales performance and identify growth opportunities.

- Delivering scripted talks that describe the company’s products or services, a political talking point, or a charity appeal to persuade potential customers or donors. - Explaining products. - Answering customer information about products, a charity, or political beliefs. - Obtaining customer information such as name email and address for shipping products or delivering services. - Keeping track of customers who have been contacted and those who do not want to be contacted in the future. - Following up on previous customers for potential sales. - Maintaining records of customer contacts.

- Take customer calls and answer their queries and concerns accurately, and satisfactorily. - De-escalate situations involving dissatisfied customers, offering patient assistance and support. - Call clients and customers about the company’s new products, services, and policies. - Guide callers through troubleshooting, navigating the company site, or using the products or services. - Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items. - Collaborate with other call center professionals to improve customer service. - Help to train new employees and inform them about the company’s customer management policies.

- Perform all data entry-related tasks including sorting, proofing, updating, & Mailing. - Review data for completeness & accuracy. - Maintain records of work completed. - Manage filing & routing of source documents after entry. - Process & resolve data inquiries by searching & reviewing the databases. - Enter & update files into Excel spread sheets.