Rageshree Tungar

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔– ❖ Established and Led Retail Structure: Spearheaded the creation of a robust retail structure from inception, assembling and nurturing a dynamic sales team of over 400 professionals. ❖ Profitable Vertical Leadership: Pioneered and elevated the Retail vertical to become the most profitable segment within the organization, demonstrating exceptional strategic acumen and operational excellence. ❖ Talent Acquisition and Training: Instrumental in the recruitment and development of sales personnel, implementing comprehensive training programs, and establishing a resilient regional and zonal structure, achieving industry-leading productivity rates of 25+ per employee. ❖ Exceeded Annual Operating Plan (AOP): Consistently surpassed Annual Operating Plan targets year-over-year, orchestrating a remarkable turnaround by significantly enhancing net margins, elevating overall business net margin to 10%+ from negative figures within a single fiscal year. ❖ Cost Reduction and Productivity Improvement: Effectively reduced Customer Acquisition Cost (CAC) by optimizing productivity, increasing it from single digits to an impressive 25+, resulting in substantial savings and operational efficiencies. ❖ Enhanced Financial Metrics: Elevated net take rate and boosted Average Revenue Per User (ARPU) to over 900+ per month, driving bottom-line growth and strengthening financial performance metrics.

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔– ❖ Cross-Sell Success: Implemented strategic initiatives to enhance cross-sell penetration, effectively promoting multiple products to individual merchants, thereby bolstering margins and extending customer lifetime value. ❖ Deployment Excellence: Built and led a high-performing team achieving over 10,000 deployments monthly with activation rates surpassing 80%, showcasing exceptional project management skills and operational proficiency.

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔– ❖ Rapid Team Expansion: Successfully expanded the Mid Market team from 70 members to over 300 within a remarkable span of just 3 months, demonstrating exceptional leadership and recruitment prowess. ❖ Explosive Business Growth: Spearheaded a phenomenal business growth trajectory, increasing deployments from 2,000 per month to an impressive 8,000+ within a swift six-month period, showcasing strategic vision and executional excellence. ❖ Premium Brand Onboarding: Established Paytm's inaugural presence in key corporate accounts by onboarding premium brands nationwide, strategically positioning the organization as a leader in the industry and opening doors to lucrative business opportunities. ❖ Scale and Speed: Built and managed a business of significant scale with unprecedented speed, achieving industry-leading productivity levels of 40+ per employee, underscoring a commitment to efficiency and operational excellence.

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔– ❖ Sales Excellence: Overseeing the sales operations and strategy implementation for Home Loans and LAP (Loan Against Property) in the Eastern region, ensuring alignment with organizational objectives and driving revenue growth through effective sales management and market penetration. ❖ Team Leadership and Strategic Planning: Spearheading a dynamic team comprising 6 ASM's and over 30 BSM's, fostering a collaborative environment to achieve organizational objectives. Developing and executing regional sales plans and quotas, strategically aligning with the entire Mortgage Business, encompassing LAP, HL, and Affordable segments, across Eastern India. ❖ Sales Target Achievement: Driving the attainment of sales targets for each product category within the designated location, employing a data-driven approach and market analysis to optimize performance. ❖ Talent Management and Training: Identifying talent acquisition needs, selecting, and proficiently training ASM's and BSM's, ensuring a skilled and motivated workforce capable of exceeding expectations

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔– ❖ Client Relationship Management and Revenue Maximization: Cultivating strong rapport with builders, prioritizing customer and client satisfaction through effective territory management and proactive engagement. Ensuring the identification and enrollment of new channel partners, while focusing on revenue generation and enhancing insurance penetration for sustainable growth. ❖ Operational Efficiency and Collaboration: Managing early-stage delinquencies, implementing robust strategies to secure payments before month-end deadlines, thereby maintaining financial stability. Fostering coordination with NHQ and cross-functional teams, facilitating the timely sharing of vital data and streamlining operations to enhance business efficiency.

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔– As Direct Head - Postpaid Business (Maharashtra & Goa) ❖ Handling a team of 5 cluster leads and 15 TSM’S. Also handling a large proprietary team of 100+ members. ❖ Accountable for managing the complete outbound business comprising of larger proprietary team and multiple Channel partners. ❖ Also handling the E2E Model which assured a healthy retail portfolio with relatively low churn and proactive customer engagement through the indirect channel ❖ Designing and constructing SAC structure for postpaid business, with undivided focus on Revenue growth. ❖ To ensure 100% fulfillment in the approved manpower count in the DST team (Proprietary Team). ❖ Ensure identification and enrolment of new channel partners. ❖ Periodic training and recruitment of DST’s. ❖ Continuous training and development of DSA employees to garner maximum productivity leading to desired ROI for DSA. ❖ To ensure achievement of allocated targets MOM. ❖ Ensure all quality parameters are met in terms AV negative,ZMU,M3 & M6 retention. ❖ Ensure co-ordination with NHQ ensure timely sharing of all required data. ❖ Co-ordinate with cross-functional teams ensuring ease of business for the team below. ❖ Co-ordinate with device distributors to availability of data hardware across all cluster. ❖ Handling development of new products in coordination with marketing keeping in mind the changing market scenario.

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔– ❖ Comprehensive Business Management: Accountable for managing the complete post-paid business, encompassing sales, collection, retention, and profitability, ensuring holistic operational efficiency and financial viability. ❖ Strategic Circle Development: Contributed to the formulation of circle strategies as a vital member of the circle leadership team, aligning initiatives with organizational objectives and market dynamics. ❖ Performance Oversight and Growth Initiatives: Directed the post-paid business operations, including sales, collections, gross adds, churn retention, and revenue growth, optimizing performance metrics to achieve exemplary results nationally. ❖ Achievement Highlights: Attained the highest BSM productivity nationally across LAP and Home Loans, surpassing sales targets by over 150% for two consecutive years. Achieved national recognition for the highest insurance cross-sell performance and successfully developed the DSA business within a year. ❖ Handle the complete Postpaid Business including sales, collection customer service and Marketing. Creating sales strategy for the circle and ensuring successful implementation of the same. Responsible for creation of new products and collection for the circle.

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔– ❖ Circle Expansion and Excellence: Elevated Maharashtra to a top-performing circle nationally within one year, while transforming Karnataka into the first standalone post-paid business with positive EBITDA. ❖ Leadership and Product Development: Recognized as the No. 1 RSM nationally for two consecutive years, while actively contributing to the development of new products in coordination with marketing to adapt to evolving market dynamics. ❖ Business Growth and Team Leadership: Drove the growth of the Home Loan Business, scaling it to ₹50 crores monthly with Reliance Home Finance, and led a team of 5 sales members and a collection head to achieve KPIs and strategic objectives. ❖ Manage the complete Corporate and indirect Channel for Aircel Karnataka circle.

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔– 𝐊𝐞𝐲 𝐑𝐞𝐬𝐮𝐥𝐭 𝐀𝐫𝐞𝐚𝐬: ❖ Oversaw the development and management of the strategic relationships with symbiotic channel partners directly & through the team and to ensured customer satisfaction by achieving delivery and service quality norms. ❖ Led and supervised large sales teams and built both in-house and third party vendors. ❖ Looked after the SME business for the Karnataka circle with a sales and service team of 10+ employees including Channel Managers, Service Managers & Data Sales Managers in the respective geographies. 𝐀𝐜𝐜𝐨𝐮𝐧𝐭𝐚𝐛𝐥𝐞 𝐟𝐨𝐫: ❖ Setting up the business from scratch including identification and recruitment of new channel partners, close interaction with corporate and laying down all circle related processes for the vertical. ❖ Understanding the telecom needs of the client and then proposing a complete telecom solution for the clients including voice, data and other specialized products. ❖ Gave primary focus to companies with a turnover of Rs. 50 Crores to Rs. 250 Crores. 𝐍𝐨𝐭𝐚𝐛𝐥𝐞 𝐀𝐜𝐜𝐨𝐦𝐩𝐥𝐢𝐬𝐡𝐦𝐞𝐧𝐭: ❖ Holds the distinction of being awarded as the Best SME Team award at the National Enterprise and SME Seminar.

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒚– ❖ Managing Southern India (Tamil Nadu, Kerala and Kerala) for the Insurance DM Vertical.

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔– 𝐊𝐞𝐲 𝐑𝐞𝐬𝐮𝐥𝐭 𝐀𝐫𝐞𝐚𝐬: ❖ Oversaw the establishment of the salaried personal loans business from scratch in South & Eastgeographies ❖ Handled recruitment, incentive structure planning and other related activities ❖ Built the third party sales network and in-house sales team (DST’S) from the ground level ❖ Looked after a gamut of functions including cost rationalization, productivity enhancement and delinquency analysis and control 𝐍𝐨𝐭𝐚𝐛𝐥𝐞 𝐀𝐜𝐜𝐨𝐦𝐩𝐥𝐢𝐬𝐡𝐦𝐞𝐧𝐭: ❖ Dexterous in increasing the disbursement volume from sub Rs.1Crore per month to an average of Rs. 12 Croresa month within a year while maintaining an overall healthy portfolio and also at the same time, developed a sustainable distribution network (DSA and Direct sales team) on a PAN region basis ❖ Given additional responsibility of handling eastern region. ❖ Efficaciously drove the fee based income activities in the price sensitive segment and generated substantial revenue, which was a very important agenda due to the thin margins of the salaried business ❖ Instrumental in starting the implementation of the insurance cross selling in the Bangalore region& was successful in achieving 90% + penetration, creating a great impact on revenue. 𝐒𝐮𝐜𝐜𝐞𝐬𝐬𝐟𝐮𝐥𝐥𝐲: ❖ Managed to achieve 120% of the budgeted numbers in 2006 as a region, which was the highest across the country. ❖ Achieved 150% of target consistently for 2006-2007 & 2007-2008. 𝐁𝐚𝐠𝐠𝐞𝐝 𝐭𝐨𝐩 𝐫𝐚𝐧𝐤𝐢𝐧𝐠 𝐟𝐨𝐫: ❖ Bangalore as the best Centre in the country from the inception of business. ❖ Both Karnataka & Andhra Pradesh in the country for the PAN India power play contest held in Mar’07. ❖ Holds the distinction of receiving accolades from the CEO of Kotak Life for playing a significant role in collecting Rs. 1 Crore worth of premium collection in a single quarter i.e. Oct to Dec’07.

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔– ❖ Handling the Smart Credit product for Bangalore. ❖ Responsible for achieving the assigned sales targets. ❖ Tie up with Top Corporates to have desk writhing there premises giving us the opportunity to sell our product to there employees. ❖ Close co-ordination with HR teams of top corporates to arrange product presentation to New Joinees. ❖ Handling a large proprietary team of 100+ employees including sales executive and tele callers. ❖ Managing the performance matrices in terms of tele caller and FOS productivity.