rafshad mahamood

* Troubleshooting technical queries of customers regarding their APEX/GPX products. * Creating service requests for issues which require an authorized technician to go onsite to resolve the issue. * Raising replacement requests in cases where the product needs to be replaced under warranty. * Attending and resolving calls escalated to supervisor. * Support for products such as televisions, portable DVD players, digital media player, digital photo frames, home theater systems, clock radios, karaoke systems, iPod docks.

* Handling billing queries of customers regarding their United Online account and resolving them. * Upselling products once billing issues are resolved to achieve monthly sales target. * Auditing of upsell tickets to check for non-compliance. * Handling customer-specific escalations.

* Distribution Management. * Outlet expansion / New outlet opening. * Increasing market share contribution. * Retail Sales & Operations Management of telecom business. * To increase business by Unique User drive, market penetration and expansion. * Managing and training sales force. * Achieving sales targets by driving it on a daily basis. * Analyzing and interpreting several reports such as gross additions, Unique User, revenue, UAO, UEO, market share, data, stable outlets. * Extraction based on population within the given distribution territory.

* Manual:Journalizing and posting ledger, Adjustment entries, and Stock ledger. * Bank reconciliation statements, Final accounts. * Computerized accounting: Tally * Sales, Purchase, Contra, Payments, Receipts, Cost center, Budgets, Interest. * Inventory, Godown, Reorder level. * Bank reconciliation, Order processing. * Payroll and Statement printing. * Audit Work:Checking opening balance * Schedule forming the part of balance sheet, fixed assets and depreciation. * Preparation of trial balance, trading and profit & loss a/c, * Balance sheet, Bank reconciliation statements. * Preparation of partner’s capital a/c, details of expenses.

* Managing& coordinating a large team including Senior Team Leads, Team Leads & Data Processing Engineers * Planning and directing the work in the Data Services Centre * Review team performance against operating plans and standards * Provides reports to subordinates on interpretation of results and approves changes in direction of plans * Develop best practices and tools for project execution and management * Proactively manage changes in project scope, identify potential crises, and devise contingency plans * Develop and deliver progress reports and presentations * Track milestones and deliverables for each project streams * Delegate tasks and responsibilities to appropriate personnel * Effectively communicate business's expectations to team members and stakeholders in a timely and clear manner * Handle employee terminations, grievance and other difficult situations in a sensitive, fair and respectful manner * Work with and lead a strong data team who understand and can deliver top class work continually