Rafifah Atikah Rosnata

Customer Relationship Management Executive @ Naza Italia Sdn. Bhd.

About

Naza Italia Sdn. Bhd. leverages expertise in customer engagement to drive retention and satisfaction through effective CRM strategies. Skilled in using tools such as Document Management Systems (DMS) and Net Promoter Score (NPS) platforms, the team collaborates to streamline service workflows and enhance customer loyalty within the luxury automotive sector. Management and Science University (MSU) graduate in International Business with a focus on nurturing lasting client relationships. By combining business networking acumen with data-driven insights, the organization prioritizes achieving exceptional customer experiences, aligning with its commitment to excellence in service delivery.

Country

Malaysia

City

Petaling Jaya

Industry

Transportation/Trucking/Railroad

Skill

Document Management Systems (DMS), Net Promoter Score, Business Networking, Team Management, Networking, SOP Development, Internal Audits, Client Presentation, Risk Management, Management, Presentation Skills, Data Presentation, Customer Relationship Management (CRM), Teamwork, Communication, Microsoft Office, Customer Service, Leadership, Microsoft Word, Social Media