Rafeek Mohammad

KEY RESPONSIBILITIES • Overseeing and supervising employees and all activities of the purchasing department. • Preparing plans for the purchase of equipment, services, and supplies. • Following and enforcing the company's procurement policies and procedures. • Reviewing, comparing, analyzing, and approving products and services to be purchased. • Preparing Item code creation, Purchase Requisition, Purchase Orders, Supplier Creation, and Report Through Oracle Fusion Cloud ERP System • Managing inventories and maintaining accurate purchase and pricing records. • Maintaining and updating supplier information such as qualifications, delivery times, product ranges, etc. • Maintaining good supplier relations and negotiating contracts. • Researching and evaluating prospective suppliers. • Preparing budgets, cost analyses, and reports. • Maintaining the inventory and daily Operation (receiving, delivery& invoice) reports in the warehouse • Involved in ERP Implementations for oracle fusion Purchase module and get training as well

Held leadership position as IN charge of purchasing department, responsible for all procurement activities. Supervising and overseeing employees and all activities within the purchasing department. Creating plans for purchasing equipment, services, and supplies. Ensuring compliance with the company's procurement policies and procedures. Reviewing, analysing, and approving products and services for purchase. Utilizing Oracle Fusion Cloud ERP System to prepare Item code creation, Purchase Requisition, Purchase Orders, Supplier Creation, and Reports. Managing inventory and maintaining accurate purchase and pricing records. Updating supplier information, including qualifications, delivery times, and product ranges. Building and maintaining positive relationships with suppliers and negotiating contracts. Conducting research and evaluating potential suppliers. Preparing budgets, cost analyses, and reports. Managing daily operations and maintaining inventory records in the warehouse. Participating in ERP implementations for Oracle Fusion Purchase module and receiving training accordingly.

KEY RESPONSIBILITIES • Continuously monitor and maintain systems and networks. • Respond to technical support calls from other staff members or clients and communicate how to resolve issues. • Diagnose and troubleshoot system and network problems, software faults or hardware complications • Installing and configuring client computer systems. • Responding to client IT support requests. • Meeting with clients to diagnose software, networking, or hardware issues. • Providing technical support on-site or via remote-access systems. • Offering solutions that meet the needs of the client. • Repairing hardware malfunctions, software issues, and networking problems. • Maintaining good client relations. • Tracking and managing work records. • Compiling job reports.

Worked as onsite IT support engineer DELL R&D Center Bangalore, IMSG Karnataka (Infrastructure Managed Services Group) reporting to AOI - IMSG. Proactively monitor and maintain systems and networks. Respond to technical support calls and provide guidance for issue resolution. Diagnose and troubleshoot system, network, software, and hardware problems. Install and configure client computer systems. Address client IT support requests and provide on-site or remote assistance. Meet with clients to identify and resolve software, networking, or hardware issues. Offer tailored solutions to meet client needs. Repair hardware malfunctions, software problems, and networking issues. Foster positive client relationships. Track and manage work records.

Demonstrate and explain equipment usage to consumers. Maintain records of installations, repairs, and maintenance activities. Adjust and calibrate equipment settings for optimal performance. Test newly installed, updated, and repaired equipment to ensure proper functioning. Replace or repair malfunctioning, damaged, or faulty equipment. Service and inspect phone jacks, wiring, and equipment. Set up, replace, and rearrange dialling and routing equipment. Install communications equipment in buildings, private homes, and offices under construction.

Providing prompt and efficient customer support to clients. Handling customer inquiries and resolving issues via various communication channels (phone, email, chat). Assisting customers in troubleshooting software or hardware problems. Guiding customers through the use of products or services and providing product demonstrations when necessary.