Rafael Rugama

• Led the unemployment, leave of absence, employment authorization and verification of employment team processing up to ~500 daily requests with a total headcount of 10 direct reports. • Increased the unemployment hearing attendance by 72% with a direct approach by creating liaisons with the Operations, Legal, and HRBP for prompt responses and participation. • Enhanced the reporting of fraudulent claims from start-to-end process with guides for managers by partnering with HR, Corporate Office, and third-party vendor leaders to train, educate and assist on next steps. • Managed escalated cases by conducting thorough investigations with internal departments to resolve sensitive claims with a 24-hour turnaround. • Saved up to $200K by creating a well-rounded documentation process with flowcharts, guidelines and high-visibility documents for scenarios that allowed the team to be proactive when an unusual situation came across. • Responsible for consistently updating training material, wiki documents, and all presentation deck and material for the executive leadership. • Created a controlled process for internal auditing the accuracy for all assigned processes. • Maintained an overall team 86% KPI goal accomplishment for all assigned verticals through a biweekly audit in search for better approaches for future similar scenarios and create guidelines with those as examples. • Identified gap between processes through time and motion studies looking to optimize the productivity and efficiency of the team. • Created KPIs based on accomplishments and measurable criteria to all direct reports for quarterly performance evaluations.

- Designed and developed comprehensive onboarding programs tailored for executive-level hires, ensuring alignment with the organization's culture, values, and strategic objectives. - Create personalized onboarding plans for each executive, considering their unique roles, backgrounds, and departments. Ensure that these plans facilitate a smooth transition into the organization. - Conducted executive orientation sessions to familiarize new executives with the company’s policies, procedures, and organizational structure. - Coordinated specialized training sessions that address the specific needs of the executive's role. - Collaborated with department heads, senior leadership, and other stakeholders to ensure that executives receive the necessary support and resources. - Facilitated introductions and meetings with key personnel. - Assisted new executives in understanding and adapting to the company culture along as organized networking opportunities, team-building activities, and cultural immersion programs to help executives build relationships within the organization. - Ensured that all legal and regulatory onboarding requirements are met while managing the completion and submission of necessary documentation, including contracts, non-disclosure agreements, and benefits enrollment. - Gathered feedback from new executives regarding the onboarding process and use this information to make continuous improvements while work closely with HR leadership to refine onboarding practices. - Coordinated with IT, facilities, and other departments to ensure that new executives have access to the necessary tools, systems, and workspace from day one. - Provided ongoing support to new executives during their initial months, addressing any concerns or challenges they may encounter by regularly check in to monitor progress and ensure successful integration.

• Developed and delivered age-appropriate psycho-educations and interventions to young people aged 8 to 18 years. • Conducted intake assessments to support the accurate triage of new patients, identify risk factors, and create a safety plan with appropriate referrals. • Evaluated clinical concerns and completed follow-up assessments, including liaison with additional health professionals. • Familiarity and flexibility in incorporating a range of evidence-based treatment modalities and therapeutic modalities used in practice (strengths-based, solution-focused, mindfulness, and cognitive behavioral therapy) • General counseling of clients presenting with relationship issues, depression, anxiety, etc. with a focus on increasing client well-being through the application of person-centered (or humanistic) care principles and application of appropriate behavioral interventions (cognitive behavioral therapy; schema therapy; acceptance and commitment or mindfulness approaches) where necessary. • Designed and delivered workshops to promote prevention and early intervention in mental health disorders in children, adolescents, and adults. • Trained young professionals and students to work with families and children.

• Executed successful staffing and recruiting positions with a 92% direct hire success rate in client-requested positions. • Created detailed weekly reports that outline specific metrics and KPIs for company leaders. • Led and developed TAC training programs for new Talent Acquisition team members. • Established great relationships with customers across the client organization and increased customer satisfaction since joining the team by 20% • Developed process for reporting on data metrics regarding positions management, pre-employment processes, and new hire orientation attendance. • Maintained and managed the Applicant Tracking System for all open requisitions and conducted regular audits to ensure company compliance with record-keeping policies for the entire hiring process. • Performed high-volume recruiting for a leading Business Process Outsourcing company. • Participated in ongoing revisions and continuous improvements to processes. • Assisted in the internal promotion candidate selection by screening assessments and resumes. • Directed the offer process, which included coordinating all aspects of the onboarding and offboarding process and aiding other administrative support HR needed. •Served as point of contact for candidates’ escalations ensuring positive resolutions.

•Coordinated and administrated open houses, training sessions, information sessions, professional development workshops, and other events. •Assisted with the development of annual budgets and semester course offerings. •Graded in the top ten of all extracurricular educational programs within the country. •Increased retention by 64% and decreased dropouts’ rates through creating FILE! (French International Language Exchange) a comprehensive mentoring program focused on cultural and linguistic exchange with foreign students from Canada and France ensuring practical and interactive learning. •Interfaced with region coordinator and staff to improve program goals, cultivated new creative activities, tracking, and maintained progress and database records for students’ academic growth. •Created and developed a program supply and expense tracking sheet to review for cost savings. •Proactively assists with preparing monthly financial reports (i.e., budgeting, expense tracking, invoicing).

•Oversaw phone interviews, passing on applicants through the hiring process, and scheduled in-person interviews. •Evaluated resumes, cover letters, and made recommendations, facilitating the selection of the prime candidates. •Coordinated background, drug, and reference checking processes, ensuring the most qualified and suitable candidates selected. •Participating at job fairs and providing information about the company and available job opening to prospective candidates. •Assisted on the global hiring record of 671 candidate calls, 135 hired in 72 hours.

I worked as a researcher in the "Prevención Combinada" project which focus on early diagnosis of HIV Positive patients in the LGBT+ community. My contribution to the project was to determine the non-safe sexual behavioral pattern of young adults. Some activities I did were: · database design for research results · patients treatment under REBT · discuss results and organize treatment sessions with patients