Rafael Domene

Customer Experience and Technology Expert applying Intelligent Automation, AI, Robotics Process Automation and Process Mining to improve Organizations Performance and Services. Wide and Deep International Experience building, managing and improving Customer Operations and Contact Centers. 5 Telecom Startups and 2 Partner / Outsourcers Startups, Multinational P&L Management. USA, LATAM & EMEA wide Experience, Deep industry knowledge of customer needs and service providers constraints. Customer Value Management (CVM) and Customer Lifecycle Management Expert (CLM). Fintech and Blockchain passionate. Goals: Disrupt and Innovate on how companies engage with customers and how value and revenue is generated while increasing CX & EX and reducing/eliminating cost to serve. Innovate through Automation, Artificial Intelligence and Fintech solutions. Drive Customer Experience value into the organizations. Improve Customer Relationships Management. Help companies to Improve and Grow through a better service to their customers. Change current obsolete client/vendor relationship models for full aligned and sustainable models.