Rafael A.

IT Leader | Infrastructure & Workplace Management | Digital Transformation PROFESSIONAL SUMMARY With 20 years of experience in Information Technology, I am a proven leader in driving digital transformations, with expertise in strategic infrastructure management, operational optimization, and the development of innovative solutions that generate business value. My career is marked by the ability to build strategic partnerships, lead high-performance teams, and align IT with corporate objectives, fostering efficiency, security, and competitiveness in complex environments. Systems. KEY COMPETENCIES LEADERSHIP & STRATEGIC MANAGEMENT - High-performance team leadership (24/7), SLA and KPI Management, IT Project Planning and Execution, Portfolio Management, Business Acumen, Stakeholder Management, Strategic Communication. DIGITAL TRANSFORMATION & INFRASTRUCTURE - Workplace and IT Infrastructure Solution Consulting and Engineering, Process Optimization and Automation, System Analysis, Planning and Implementation, Application and OS Support, Process Optimization and Design. TECHNOLOGIES & TOOLS - Microsoft 365 (Identity, Services, Security & Mobility, Modern Desktops), Collaboration Platforms, Mobile Device Management, SCCM, Intune, Power BI, Agile Methodologies, and ITIL v3. INFRASTRUCTURE & SECURITY Advanced knowledge of network protocols (TCP/IP, DNS, DHCP, Firewall), Information Security, Server Administration (AD, GPOs), Maintenance, Backup, Access Control, IT Asset Management.