Rafael Tejera

Operations leader with experience managing large-scale BPO operations (600+ FTE, multi-site), with full accountability for performance, client delivery, and financial outcomes. My background is rooted in telecommunications, sales, and retention operations, where I developed strong expertise in revenue protection, customer lifecycle management, and performance optimization in high-demand U.S. market environments. Over the past few years, I have expanded into multi-industry leadership across healthcare, technology, fintech, and banking, driving operational excellence, profitability, and client satisfaction through data-driven decision making. I specialize in transforming operations into efficient, scalable, and profitable business units—balancing performance, customer experience, and margin discipline.