Rafael Quintanilha Namur

• Closed 15 strategic client contracts, increasing the company’s client base by 30% • Achieved an average contract value of $5,220 across new business deals • Generated 12%+ revenue expansion through account growth and upsell opportunities • Led client onboarding and engagement initiatives to strengthen long-term partnerships • Collaborated with design and development teams to ensure successful project delivery and customer satisfaction

• Generated 304 corporate sales representing 32% of total store revenue • Maintained 92% customer retention rate through proactive client relationship management • Achieved NPS score of 87 through strong customer engagement and service delivery • Ranked #2 nationally in Corporate Sales (2024) • Ranked #1 regionally in General Sales across Gold Coast and North NSW (2025) • Analysed cancellation patterns and implemented targeted churn reduction initiatives

• Supervised and coached a team of 30 employees in high-volume hospitality operations • Improved operational efficiency and service standards through structured team leadership • Analysed revenue, cost and operational performance metrics to support business results • Ensured consistent customer experience across busy service environments

• Supported the management of a large hospitality venue, ensuring operational excellence and consistent guest experiences. • Assisted in supervising staff performance, training new employees, and maintaining high service standards. • Contributed to daily operational coordination, staffing planning, and service quality management. • Helped ensure compliance with safety, hygiene, and hospitality regulations.

• Delivered high-quality service in a fast-paced hospitality environment. • Developed strong communication and relationship-building skills while engaging with diverse guests. • Contributed to maintaining high operational and service standards.

• Identified new business opportunities within the local technology and digital solutions market. • Generated leads through research, networking, social media outreach, and cold calling. • Built and maintained a structured pipeline of prospective clients and partnership opportunities. • Conducted meetings and product presentations to understand client needs and propose tailored digital solutions. • Developed customised proposals aligned with each client’s business goals. • Negotiated partnership terms and supported contract development. • Collaborated with product and development teams to deliver solutions that addressed client requirements. • Contributed to strategic planning initiatives aimed at expanding the company’s market presence.

• Managed digital advertising campaigns for enterprise clients across multiple industries • Delivered campaign performance reporting and optimisation strategies • Led influencer marketing and branded content initiatives • Maintained relationships with marketing stakeholders and agency partners to support campaign success

• Managed a portfolio of 500–700 platform partners, including 200 enterprise clients • Drove platform adoption, engagement and long-term partner growth • Developed customer lifecycle and retention processes to support partner success • Identified upsell and revenue expansion opportunities within key accounts • Trained and onboarded new Customer Success specialists

• Developed new partnerships with restaurants through outbound prospecting, negotiations, and in-person presentations across multiple regions in Brazil. • Negotiated agreements with large restaurant chains to expand the platform’s presence. • Created weekly reports to monitor sales team performance and progress toward revenue targets.

• Managed restaurant partner portfolios within a fast-growing marketplace platform • Built long-term relationships with partners to improve engagement and performance • Identified upsell opportunities and account growth potential • Delivered partner onboarding and training programs to increase platform adoption

• Prospected new clients through lead generation, cold outreach, and networking initiatives. • Qualified leads and converted opportunities into new customers through consultative sales approaches. • Managed the full sales cycle from prospecting to closing. • Provided post-sales support to portfolio clients to maintain long-term relationships. • Identified opportunities to upsell additional insurance products to existing clients.