Rafael Manotas

Own a portfolio of U.S.-based dental clients within a performance marketing agency, with direct responsibility for client retention and revenue growth. Act as the primary strategic advisor, aligning marketing execution with annual production goals and long-term business objectives. Lead cross-functional collaboration across SEO, paid media, web development, and creative teams to ensure timely execution and continuous optimization of campaigns. Provide data-driven insights and strategic recommendations to improve performance and strengthen client partnerships. Drive client satisfaction and retention through proactive communication, structured reporting, and strategic planning, contributing to long-term account growth and stability.

As a customer success specialist, I played a pivotal role in driving customer success and enhancing product adoption. Leveraging my expertise in portfolio activation, I orchestrated seamless onboarding experiences for clients, ensuring they maximized the value of Cisco solutions. Transitioning into the role of a Lifecycle Program Manager, I took charge of developing and executing strategic programs aimed at nurturing long-term customer relationships. Through targeted initiatives, I facilitated customer engagement, retention, and satisfaction, ultimately driving business growth. Employed as a full-time contractor (Cisco Red Badge) by Techbrite Solutions Colombia SAS (formerly Nub7/8 SAS) in Bogotá, Colombia, with this company from June 2020 to October 2023, and from April 2024 as a full-time contractor (Cisco Red badge) with Zensar Technologies Colombia.

Developed and delivered curriculum for the Electronic Music Production program, focusing on software proficiency in tools such as Ableton Live, Reason, FL Studio, and others. Provided hands-on instruction and guidance to students on music production techniques, sound design, mixing, and mastering. Designed and implemented assessments to measure student progress and achievement of program objectives. Mentored and supported students in developing their creative talents and achieving their professional goals in the music industry. Collaborated with faculty and staff to enhance the learning environment and ensure program relevance to industry standards.

Campaing AT&T West region Respond to customer inquiries and complaints. Provide product or service information. Process orders and payments. Resolve customer issues. Maintain customer records. Build customer relationships. Upsell and cross-sell products or services.