Rafael Gomez

Operations Team Lead Lead and manage a team of 10 associates in a third-party logistics (3PL) environment, ensuring performance against KPIs, service levels, and operational targets. Oversee daily operations including workload distribution, performance monitoring, and escalation management, ensuring efficient execution and high-quality service delivery. Coordinate end-to-end logistics operations: quoting, shipment planning, tracking, and proactive customer communication to ensure timely and effective service. Act as primary escalation point for complex operational issues, making time-sensitive decisions to maintain service continuity and client satisfaction. Drive process optimization by reorganizing workloads and improving task allocation, increasing team efficiency and effective working time. Collaborate directly with clients to understand priorities, provide tailored logistics solutions, and educate stakeholders on optimal operational strategies. Partner with external vendors and internal stakeholders to improve service standards and operational performance. Contribute to hiring, training, and development of team members, including identifying high-potential employees for growth opportunities. Support continuous improvement initiatives by identifying inefficiencies, implementing process changes, and enhancing service delivery.