Rafael Djamous

• Actively participated in ALPFA at Tulane University's inaugural round of recruiting processes, contributing to the organization's establishment and growth while supporting diversity and inclusion initiatives • Assisted in comprehensive candidate evaluations and collaborated on developing effective recruitment strategies, ensuring the selection of high-caliber individuals, and fostering a welcoming community for students from diverse backgrounds

• Monitored 5+ security platforms by analyzing potential cybersecurity attacks, software malfunctions, and DLC connections. • Created 25+ virtual machines to ensure virtual security for clients, utilizing Linux and SQL for installation, setting up VPNs, and configuring networks with IP addresses and proxy servers • Assisted in development of helpdesk with 20+ software improvements such Two-Factor Authentication, SAML SSO, and others Tulane University Leadership Institute, Information Technology Technician | New Orleans, Louisiana June 2023 – August 2024

• Efficiently managed and updated the Canvas platform within a non-profit organization, seamlessly integrating ARLP and ELP information, including survey links, session resources, and handouts. • Utilized strong analytical skills to cross-reference ARLP and ELP weekly survey responses with cohort rosters, extracting valuable insights to drive organizational success. • Demonstrated multimedia editing expertise by refining session recordings, removing extraneous elements, and delivering captivating content on the Canvas platform to enhance participant learning experiences.

• Successfully led and executed a complex website platform migration project, ensuring a transition and minimal disruption to online operations. • Meticulously reviewed and validated over 450 website pages, ensuring the accuracy and correctness of the migration process. • Conducted a comprehensive quality assurance process, meticulously checking and testing over 1,000 links to ensure functionality, testing, and adherence to LSUHSC's web standards.

• Founded e-commerce business that sells over 300+ products in categories as hygiene and cleaning product on multiple channels, including social media, online-ad campaigns, and word-of-mouth initiatives • Built webpage by coding 25+ weekly hours using python • Designed, executed, and maintained Search Engine Optimization strategy to ensure top ranking on search engines. manage day-to-day operations

• Completed a rigorous 9-week program focused on IT support and troubleshooting, gaining expertise in creating and managing over 12,000 droplets and virtual machines using Plogistix • Provided daily support by resolving an average of 400 technical issues, showcasing strong problem-solving abilities and a deep understanding of software and hardware conflicts • Contributed to efficient infrastructure management by actively participating in team collaborations, maintaining IT documentation, and suggesting innovative ideas for improving IT support processes

• Conducted research to identify possible partnerships managing them from all aspects, reach and recruit creators • Carried out company analysis for paid marketing campaigns, email marketing, social newsletter, and Search Engine Optimization • Revamped and edited all coding courses such as Python Fundamentals, C++ and Java Script

• Collaborated with head of technology to create website for Latin Americas first hypermarket retailer in Panama • Supported clients on boarding to the E-Commerce platform easing their online selling process by creating the WhatsApp platform with 12+ people team. • Assisted in the E-Commerce program product scope selection and set up for clients • Identified security vulnerabilities and implemented procedures to ensure data center met all security requirements

• Worked alongside IT department to distribute 100K+ products for wholesale in Latin America • Researched competitor pricing, prepared purchase orders, and built and maintained professional relationships with Turkey, Costa Rica, Germany, Panama, and Colombia • Communicated with buyers and vendors, resolved any problematic issues, and drafted contracts and agreements, ensuring the accuracy of all data • Maintained documents and records, assisted in the procurement management, and completed cost and inventory reports