rafael delaguila

Auto Sales, Internet Sales, Custom cars, Classic cars, Fabrications and repair, Complete customer satisfaction duties included all aspects of the automotive trade

Worked with customer service to aid with customer satisfaction. Communicated with sales staff methods to improve sales. Took care of customers face-to-face, phone, fax and Internet as well as assisted with counter sales. Updated myself on company web site, Mac operating system and all product knowledge to better assist customers and sales team.

* middot * Lead technician for technical support · * Catalog services · * Field support (in shop training) · * Locate vehicle issues (address w/ tech tips and bulletins) · * On line and phone support · * Update my team with any new findings or upgrades · * Assist tech team with technical support

Manages CTI contract instructors General duties include recruiting new contract instructors, on-boarding new contract instructors, managing instructor schedules, preparing instructors for class, growing CTI regions, working with the store group in support of CTI, attending regional and/or national trade shows, assisting CTI administration with reporting and management of CTI operations and supporting the store group and independent stores with leveraging CTI in their markets. Manages and supports the implementation of all training related activities for CTI. Manages contract instructors in assigned regions. Recruits, trains and supervises contract instructor’s performance in the classroom. Develops and distributes regional training schedules. Participates in course review and evaluation. Participates in CTI events. Serves as substitute instructor, as needed. Ensures all training is consistent with the Company's policies and procedures.

* middot * Store management and in store automotive technical training · * Supervised several stores simultaneously · * Store and corporate level training in the United States and internationally · * Taught classes in Maintenance by mileage and inspection, Engine performance, Brakes/ABS, A/C and heating, Drive Train, Automotive electronics, Hydraulic systems, Basic electrical, Lab scope with complex electrical, Ignition scopes, Emissions analysis, OBD I, OBD II and all supporting systems. · * Franchise Management · * Foreign Relations · * Marketing and Sales · * Quality Control · * Involved in producing and acting in training videos · * Translations and Support · * Customer service and satisfaction · * Evaluate tools and equipment for shop use