raegina tyler

Trained new staff on performing QA Testing -Distributed work assignments among myself and other test analysts -Created and distributed Defect Reports and Test Case Execution Reports to upper management -Installed scanners and drivers to test capturing deposits in Remote Deposit Capture -Tested RDC on multiple Browsers and Operating Systems -Escalated issues to team lead and developers when needed -Granted testers access to web-based applications being tested – reset user access when needed -Tracked defects and performed testing using HP Quality Center -Validated Production installations and Production on-call support after hours Skills Developed : Regression Testing, Manual Testing, Security Administration, Technical Writing, Time Management, Problem-Solving, Leading Others Notable Achievements -Balanced working on two major projects with two different teams at the same time. Afterwards, I was promoted from Junior Software Tester to Systems QA Analyst 3 -Designed a request form that made the process more manageable when creating multiple users ids for various test environments

* Analyzed customer cases for multiple IT support teams. * Assigned, routed, or escalated cases based on customer needs and contacted customers for follow-up * Created weekly reports using Seibel and held status meetings with support team managers who presented progress updates on the most critical cases * Performed Program Migration Control duties for mainframe applications to move changes into production. Verified changes and documentation for in-house tools * Created Knowledgebase articles for various applications. Reviewed articles and corrected any errors before publishing * Setup accounts and reset passwords for various internal applications at Volvo * Skills Developed : Flexibility, Leadership, Customer Service, Attention to Detail, * Notable Achievements * Commended for great Customer Service skills with users who had issues setting up new accounts with SAS Enterprise Guide

* Performed front-end QA testing and documented results * Analyzed application errors. Escalated issues to developers and verified fixes. * Analyzed documents for reinsurance website. Reported and corrected all errors as necessary * Assisted PMO with generation and distribution of financial forecasts for applications being developed * Maintained Financial Analyst Manual with instructions on generating financial reports

Activities and Societies: Association of Information Technology Professionals (AITP President: 2007-2008), Honors Program, Alpha Lamda Delta National Honors Society, Beta Gamma Sigma National Honors Society