Radhitya Akbar

I'm involved transformation initiatives that enhance operational effectiveness, interdepartmental collaboration, and client service delivery. My role covers end-to-end business process improvements, marketing strategy execution, and digital engagement efforts. I work directly with the CEO and coordinate with board members and senior leaders to ensure scalable, compliant, and growth-oriented outcomes.

Established and led an SME-focused department for Employee Health and Benefits Business that achieved a 91% client renewal rate and doubled service revenue in 2024 by delivering tailored solutions for medium-sized employers. Successfully drove USD 350K (2024) in new business through targeted lead generation strategies and expanded market reach by building and managing multiple distribution channels, including affinity partnerships and strategic alliances. Spearheaded cross-functional initiatives to boost client satisfaction, retention, and long-term growth.

Built and led a new employee benefits team, generating USD 40K in revenue within five months while establishing strategic business models that accelerated growth. Fostered a collaborative, high-performing work environment to drive team success and long-term sustainability.

Consistently maintained a 95% client renewal rate by delivering exceptional service and optimizing renewal processes for greater efficiency. Partnered with global teams to develop and implement solutions that met client expectations while ensuring operational compliance and alignment with best practices.

Contributed to the design and implementation of a new placement division focused on SME insurance solutions, enhancing operational efficiency and expanding market visibility. Maintained strong relationships with insurers to support seamless sales operations and ensure consistent, high-quality client engagement.

Supported policy renewals for jumbo clients by ensuring regulatory compliance and delivering tailored employee benefit solutions that met complex organizational needs. Conducted in-depth flexible benefits analysis to design and implement programs aligned with each client’s objectives, driving value through customized, data-informed strategies.

After completing the Management Trainee program, I began my career as a Business Analyst in the Employee Health & Benefits unit, where I supported the team and major clients through research, analysis, and reporting. I played a key role in developing tools for hospital surveys and benchmarking reports, and created dashboard templates to assess client risk profiles—helping the team deliver data-driven insights and strategic recommendations.

During my Management Trainee rotation, I gained hands-on experience across six departments, deepening my understanding of insurance renewals and operational processes. Along the way, I developed advanced risk analysis tools that improved decision-making and provided more meaningful insights for both internal teams and clients.

Members and Project Based on Exchange (PBoX) Team.