radha nagaratnam

agile project manager

About

An experienced Information Technology Specialist in diverse fields focusing on the application of technology to business functions in the areas of marketing, operations, sales, customer relationship management, payment processing and ecommerce. Worked with large, medium and small companies in the media, telecom and marketing sectors. Strengths include project management, business analysis, process design and re-engineering, data collection, data mapping, quality assurance, development, implementation, stake holder and vendor management. Experienced in Waterfall and Agile development methodology.

Country

canada

City

toronto

Industry

information technology and services

Skill

business analysis, analytics, team leadership, agile methodologies, software project management, management, online advertising, sdlc, scrum, scrum master, agile project management, vendor management, certified scrum master, kanban, jira, scrum cermonies, confluence, business requirements, team kanban practitioner, project delivery, integration, business process improvement, visio, change management, quality assurance, sql, cross functional team leadership, customer relationship management, html, ms project, requirements analysis, project management, requirements gathering, telecommunications, crm, e commerce, strategic planning, seo, it strategy, pmp, business process, program management, business intelligence, process improvement, mobile devices, account management, solution architecture, software development, it management, business strategy, product management, itil, microsoft sql server, javascript, testing, web analytics, business analytics, analysis, quantitative analytics

Experience

agile project manager

eyereturn marketing

2016-1 - Present · 10 yrs 8 mos

* Managed the Campaign Analytics team that processed billions of events each day and displayed the results on a portal to internal and external clients. * Worked closely with the product owner, operations and the development team to introduce new features and bug fixes using Agile methodology on a disciplined sprint/release cycle * Triaged the support issues raised by the user community and released them as hotfixes or part of a release based on severity/priority. * Prioritized the sprint/release items to agreed timelines and dates with the stakeholders * Coordinated releases and fixes with cross-functional agile teams within the company * Managed all aspects of Agile methodology for features and bug fixes (User Stories, Sprint Plan, Solution Design, Develop, Test, Sprint Review, Release Plan, and Release, Daily Scrums, Report on Sprint/Release status, Sprint retrospectives)

project manager

411.ca

2007-1 - 2010-1 · 3 yrs 1 mo

project manager

mosaic performance solutions

1999-1 - 2003-1 · 4 yrs 1 mo

senior business analyst

yellow pages / pages jaunes – canada

2010-1 - 2015-1 · 5 yrs 1 mo

senior business systems analyst

bell

2003-1 - 2007-1 · 4 yrs 1 mo

* Analyzed business needs and processes; tested prototypes to bridge the gap between the business need and solutions * Worked on projects to support mission critical business operations for wireless, wireline, broadband, satellite lines of business, including desktop, web, and self care applications * Collaborated with cross functional team members to identify and document requirements, conduct business and technical review, design, develop, and implement solutions * Encouraged and sustained synergy among various internal departments with external parties in order to facilitate project progress * Supported business units in achieving process efficiencies in their day to day operations. * Delivered key projects such as Bell.ca rebranding, Search engine replacement for bell.ca and bell intranet and revamping of the ExpressVu ecommerce site.