Rachid Daou

• Analyze global environment and customer requirements to define program strategy and business plan • Supervise all interdepartmental activities and ensure compliance to project timelines and quality according to business metrics • Develop and maintain good professional relationships with customer and ensure optimal level of satisfaction with program deliverables

• Plan and implement sales strategy and brand positioning • Cultivate excellent relationships with existing customers and prospects • Recruit, coach and manage the sales team

• Manage international trade agreements with local and global suppliers • Build and implement profit improvement programs for Nordic & Baltic franchisers • Conduct regular business reviews and audits to evaluate network performance

• Develop Genuine Parts & Tires business, plan and roll out national marketing campaigns • Plan and execute structural programs for workshops and trade business • Manage budget and P&L for the products portfolio

• Train and manage operational teams on commercial skills and quality processes • Define and execute local action plans to optimize franchisers operating profit • Deliver regional growth targets aligned with the corporate strategy

• Build and analyse KPIs related to the production and sales forecast • Provide regular benchmarks on the overall performance & the customer trends • Manage department marketing expenses and dealer incentive schemes

• Recruit, train & empower sales representatives to maximize customer sales • Analyze field feedback and establish recommendation & action plans • Lead the weekly business reviews