rachel palmer

* Moderated social streams and video boards at various home sporting events using Spredfast software * Gathered photos and videos during events to use on social platforms * Covered all home football and men's basketball games on social media (Instagram stories, Snapchat) to a combined base of 50k fans * Collaborated with the Sports Partnerships division of Instagram to improve the @UVAMensHoops Instagram account while also being selected to participate in an “Instagram Student Section” contest for best campus stories * Track and monitor Twitter Analytics for 23 different accounts, finding ways to improve content and messaging on each

Front line of customer service at all home baseball games, providing help to fans throughout the ball park at an information booth on the concourse or serving as a fan assistant at the gates - Used persuasive arguments to convince fans to participate in contests - Executed in-game promotions between innings, coordinating contestants, props, special honorees, and giving out promotional materials for sponsors

* Assignments were concentrated in the Department of Veterans Affairs where I acted as a liaison between Constituent Advocates, veterans, and VA employees * Answered phones, created congratulatory letters, researched for outreach and targeted mailings, corresponded with constituents, and provided assistance to the press team * Cleaned and sorted data for import into online software system

Activities and Societies: Gamma Phi Beta, Student Council Athletics Affairs Committee, Southwood Boys and Girls Club tutor, University Dance Club

Participated in an accelerated, semester-long online business certification program. Received intensive instruction on marketing, accounting, finance, excel, and management. Completed the program with Honors distinction.