rachel frazure

service delivery manager

About

Experienced Service Delivery Manager with a demonstrated history of working in the information technology and services industry. Strong operations professional skilled in Customer Relationship Management (CRM), Partner Management, Storage, and Go-to-market Strategy.

Country

united states

City

oak harbor

Industry

information technology and services

Skill

cloud computing, account management, saas, crm, virtualization, enterprise software, start ups, solution selling, salesforce.com, management, channel partners, professional services, strategic partnerships, team leadership, rackspace cloud, enterprise architecture, customer support, sales, paas, go to market strategy, business alliances, customer relationship management, storage, disaster recovery, direct sales, business development, security, sales process, hybrid cloud, customer retention, cloud applications, selling, lead generation, sales enablement, iaas, product management, sales management, team building, partner management, software as a service, nps, net promoter score, demand generation, university relations, private cloud, cloud security

Experience

service delivery manager

logicworks

2017-3 - Present · 9 yrs 7 mos

cloud account manager ii

rackspace, the #1 managed cloud company

2012-7 - 2013-2 · 8 mos

Part of a specialized Account Management Cloud Team built around Rackspace Cloud Server Customers. Concentration in customer relationships, customer individualization, growth planning, Cloud technology solutions, and Fanatical Support with the ever changing Cloud marketplace.

devops technical account manager ii

rackspace, the #1 managed cloud company

2014-4 - 2015-4 · 1 yr 1 mo

Support centric, proactive role for Rackspace DevOps Automation customers. Maintain a strong focus on custom hybrid solutions that contain elements of Devops, Public Cloud, Private Cloud, Data Services, Virtualization, and or Dedicated hardware. In addition, I manage a small group of HigherEd and Research based customers looking to develop a true Federated Cloud that combines Public and Private Clouds in addition to On Metal servers for high energy physics work loads over the Internet2 network.

account manager

compusa

2007-8 - 2008-2 · 7 mos

Part of the Business Enterprise team which was in charge of local Education, Government, and Private Enterprise vendor bids. Involved and led on site meetings and presentations to potential customers as well as in store/walk-in customer support.

email and apps account manager i and ii

rackspace, the #1 managed cloud company

2008-4 - 2012-7 · 4 yrs 4 mos

Part of a large team that had expanded due to an acquisition. Maintained 150 Enterprise level accounts, including Reseller accounts. Concentrated on building strong, trusted relationships with my customers as well as help them expand into other areas of the business based upon their needs. Worked closely with Sales and Engineering to provide a seamless and all-encompassing support experience.

open cloud marquee account manager ii

rackspace, the #1 managed cloud company

2013-2 - 2014-4 · 1 yr 3 mos

Account Management with a twist! Part of a small, fast pace team focused on Cloud savvy customers who use Rackspace Cloud as their platform for development, staging, and production environments. A non-sales role which puts the customer's needs first, offers product gap solutions, and provides the correct resources to enable customer success on the Rackspace Cloud platform in a efficient and accurate manner.

technical account manager iii - data stores

rackspace, the #1 managed cloud company

2015-4 - 2017-2 · 1 yr 11 mos

Rackspace (NYSE: RAX), the #1 managed cloud company, helps businesses tap the power of cloud computing without the complexity and cost of managing it on their own. Rackspace engineers deliver specialized expertise, easy-to-use tools, and Fanatical Support® for leading technologies developed by AWS, Google, Microsoft, OpenStack, VMware and others. The company serves customers in 120 countries, including more than half of the FORTUNE 100. Rackspace was named a leader in the 2015 Gartner Magic Quadrant for Cloud-Enabled Managed Hosting, and has been honored by Fortune, Forbes, and others as one of the best companies to work for. Learn more at www.rackspace.com.