Rachel Murray

Gourmet Mushroom Farmer based out of Java, NY

• Uses motivational techniques resulting in improved performance • Develops staff through coaching, communication, and training classes • Manages day-to-day operations to improve quality and results of team performance • Handles manager operations and tasks in absence of manager

• Collaboratively worked with support partners to streamline and improve processes and effectiveness, driving a conducive and efficient operation for the staff • Control of collection numbers, file counts, and interview selection of qualified collection personnel • Forecasting revenue projections • Departmental operations procedures and maintenance • Continual monitoring of corporate client-specific training • Monitor and develop staff to achieve goals • Ensuring Navient and client policies, procedures and strategies are followed, and goals are met • Managed staff operations, ensuring productivity and efficiency • Developed and continually evaluated action plans • Established a structured training and development focused collection team • Provided oversight on client billing, remittances, and receivables • Motivated and lead staff to exceed their expectations and goals • Instilled a structured teamwork environment • Responsible for a team, scheduling staff, ensure staff maintain and meet schedule adherence and tracking their performance metrics • Planned daily, weekly, and monthly production goals for the team • Standardized training policies and procedures • Lead credentialing process for new hires

• Team player who consistently achieved/exceeded personal monthly goals • Maintained consistent file maintenance to ensure optimum results