Rachel Maan

Increased Sales Revenue: Successfully developed and executed sales, marketing, merchandising, and hiring strategies that doubled revenue. Launched Successful Educational Initiative: Founded the Edelman Design Institute, an annual training program for clients that resulted in up to 10x growth in sales among targeted leads. E-commerce Leadership: Spearheaded the development and implementation of a comprehensive e-commerce strategy, leading to the successful launch of an online store on Shopify.

Team Leadership: Recruited, trained, and managed a diverse team of 10 across sales, customer service, administration, marketing, and warehousing. Client Relationship Management: Cultivated and managed key trade client relationships, significantly enhancing client retention and profitability. Showroom Design & Project Management: Designed innovative showroom displays and oversaw construction projects, acting as general contractor for installers. Event Planning & Execution: Organized and hosted monthly educational programs for up to 600 clients, driving engagement and sales growth.

Client Consultation: Expertly guided clients through product selection for new construction and remodeling projects, enhancing customer satisfaction and project outcomes. Product Specification Writing: Developed detailed product specifications for developers, builders, architects, and designers, ensuring precision and alignment with project needs. Specialized Knowledge: Extensive expertise in rough and luxury finish plumbing, appliances, decorative hardware, lighting, bath furniture, accessories, and more.

Customer Service Excellence: Provided exceptional support to plumbers and contractors, assisting with orders and resolving installation and warranty issues. Operational Efficiency: Managed order fulfillment and warehouse operations, ensuring timely and accurate deliveries.

Major Donor Cultivation: Secured a $1,000,000+ donation to the Cleveland Clinic by cultivating and managing donor relationships. Campaign Management: Led annual donor renewal campaigns, achieving a high renewal rate of 70%. Content Creation & Marketing: Created compelling content for national publications, newsletters, and direct mail campaigns, effectively promoting services and enhancing donor engagement.