Rachel Hoover Canto

Created content (written and video) to help new and current users of eComEngine's tools set up their accounts and understand how to leverage the features in the way that's most valuable. Maintained and optimized existing content, including overseeing the process of translating English content. Implemented automated emails and chatbots to provide instant self-help to users. Strategized goals and initiatives, working closely with the Marketing and Product teams to achieve goals for customers and company.

Handle onboarding, account management, and help documentation for FeedbackFive, a reputation management and email tool for Amazon merchants. Built a full knowledge base and maintain it regularly. Conduct one-to-one customer onboarding sessions and account reviews. Strategize and implement one-to-many onboarding and retention initiatives, including in-app tours for setup and new feature announcements. Collaborate with marketing team to create and review content and assist with industry thought leadership. Channel customer feedback to product team and provide product suggestions. Familiar with the Lean/Agile methodology. Use Kayako, Appcues, Salesforce, and Leankit.

Proofread and edited books from the forthcoming Discipleship series, a set of books for K-12 Catholic religious instruction written by Dr. Colette Ellis Lienhard; reviewed books for compliance with diocesan and United States Conference of Catholic Bishops' requirements; ghost-wrote sections to ensure compliance with requirements and uniformity of style.

Assisted fellow students with all stages of the paper-writing process, from outlining to checking grammar, format, and style; ensured that students understood Turabian/Chicago style for citations and format, per Christendom College's requirements; suggested edits to papers; assisted students of all years and disciplines, including some whose first language is not English.

Founded and ran a blog about Christendom College's Core Curriculum under the direction of the admissions and marketing office; responded to feedback and met deadlines.

Set up before meals, served food during, and cleaned up afterwards; conformed to health and safety codes; enforced cafeteria rules.

Wrote, edited, solicited submissions, and printed for The Rambler, a student-run campus magazine at Christendom College; managed and hired staff of up to 20 people.

Pitched, researched, and wrote objective news stories on a wide range of cultural and political topics; covered events on Capitol Hill and interviewed lawmakers and other American leaders.

Supervised groups of elementary-school children five days a week and helped them participate in camp activities, including arts and crafts, sports, music, dancing, swimming, and field trips; encouraged children of various belief systems to learn about Israeli culture and the Jewish faith; worked with other counselors of various backgrounds, including some from Israel; obtained CPR/First Aid/AED training and helped ensure that children with various dietary restrictions and special conditions were served adequately; adjusted to last-minute schedule changes, weather conditions, and varying numbers of staff and campers from week to week.

Wrote articles about dance activities, lessons, socials, and performances in Nashville, Tennessee.

Live-in supervisor for three children; responsible for driving them to and from various activities in an unfamiliar city; tutored the youngest in reading, Bible, and arithmetic; assisted with meal planning, shopping, cooking, cleaning, and other household tasks; adjusted to last-minute schedule changes and performed tasks on short notice.

Well-rounded liberal arts curriculum, including core requirements in theology, philosophy, literature, history, and political science; currently pursuing a bachelor's degree with a major in literature and a minor in history; studied abroad in Italy; organized an unofficial weekly Anglo-Saxon class taught by a professor; very involved in the campus community, especially through tutoring in the Writing Center, participating in the Chester-Belloc Debate Society, and editing the Rambler.