rachel evans

senior operations development manager

About

Highly motivated and collaborative Operations Development Manager who thrives under pressure. Experienced in designing and implementing sustainable operational change across a large retail estate. Extensive experience in a fast-paced retail environment, passionate about understanding customers, operational processes and ensuring all change meets front line colleague requirements. Key strengths include the ability to work through ambiguity and problem solve. Easily take ownership and is trusted to deliver. Strong communication skills with the desire to build excellent working relationships at all levels.

Country

united kingdom

City

basingstoke

Industry

retail

Skill

change management, stakeholder management, project management, project delivery, project portfolio management, leadership, project planning, team leadership, merchandising, customer service, performance management, team management, operations management, retail

Experience

project manager, uk operations development

tesco plc

2011-5 - 2013-11 · 2 yrs 7 mos

Delivering a variety of cross functional change projects, including the Better Service Programme, one of Tesco’s key Business Plan objectives aimed at driving LFL growth within the business. The programme delivered a significant investment into stores, focused on training, standards and customer service.

graduate - support office programme

tesco plc

2010-9 - 2011-5 · 9 mos

project manager, clubcard

tesco plc

2013-11 - Present · 12 yrs 11 mos

Project Manager for Clubcard Fuel Save, bringing together teams from across the business to deliver an industry leading offer which rewards loyal customers with a discount on their fuel. Manage the ongoing delivery of the offer, reporting to UK leadership team on business performance, retail implementation and customer feedback. Designing and managing the long term roadmap for Fuel Save to ensure it delivered on key customer and business objectives.

senior operations development manager

2017-9 - Present · 9 yrs 1 mo

senior operations development manager

argos

2015-5 - Present · 11 yrs 5 mos

Refresh your career. Revolutionise retail. Argos is shaking things up. We're going digital in a big way and giving our customers more of what they want, when they want it. It's nothing less than a retail revolution – and we need all kinds of talent to lead it. We need savvy buyers, smart technologists, switched-on store advisors, and everyone in between.More about ArgosArgos is a unique multi-channel retailer. With over 840 stores and 29,000 employees, we're one of the biggest names on the high street.We're famed for our catalogue. But that's changing fast. Since 2012, we've been moving into digital in a big way, introducing everything from apps and digital stores to Fast Track collection and home delivery.With other innovations in the pipeline, we're set to transform the way millions of people shop. There's never been a more exciting time to join us.