rachel crooks

student coordinator

About

I have a ten year career in student support roles within higher education institutions within Australia and the UK, such as Monash University, Imperial College London, Queensland University of Technology and the University of Queensland. My career has primarily involved international and domestic student recruitment and designing engaging events and activities for current and prospective students. I have coordinated global and domestic events to small and large scales and budgets, delivered effective presentations, and worked with stakeholders of all seniority levels. My volunteer work as a tour leader has demonstrated my ability to be a dynamic problem-solver and to be successful in the organisation of large and diverse groups of people.

Country

australia

City

brisbane

Industry

education management

Skill

university recruitment, social media, student recruiting, admissions, campaign monitor, university relations, tour management, report writing, recruitment, data analysis, market research, english, student recruitment, higher education, music, piano, statistical data analysis, microsoft office, career counseling, marketing, event management, training, staff supervision, email marketing, statistical data, teamwork, project management, marketing communications, higher education administration, recruiting, presentations, content writing, marketing research

Experience

student recruitment officer

monash university

2017-3 - Present · 9 yrs 7 mos

student coordinator

the university of queensland

2020-1 - Present · 6 yrs 9 mos

marketing project officer

monash business school

2014-9 - 2015-9 · 1 yr 1 mo

* Coordinated and supported a number of marketing projects involved in re-branding the Faculty of Business and Economics as Monash Business School, including the production of videos, photography and merchandise. * Investigated and reported on budget considerations, making business cases and recommendations to use products which did not fit the set criteria when appropriate. * Wrote and edited copy for student and alumni profiles to be used for the website and in marketing publications. Edited copy for other print materials and articles. * Web content management and construction of new web pages using Squiz matrix software, including proof reading copy and making improvements to page layouts.

recruitment and marketing coordinator

imperial college business school

2010-10 - 2014-7 · 3 yrs 10 mos

administrative officer

southbank institute of technology

2010-1 - 2010-1 · 1 mo

* Delivery of high level customer service, interpersonal, communication and negotiation skills coupled with cultural sensitivity and knowledge to address enquiries from staff, international students and government sponsored refugees. * Advanced use of information systems to run reports for government requirements.

higher degree research support officer

queensland university of technology

2005-1 - 2006-1 · 1 yr 1 mo

* Primary contact for approximately 350 higher degree research students. * Coordination of a range of activities surrounding the student body, including the coordination of Faculty seminars and student recruitment events.

part-time volunteer tour guide for european festivals

first festival travel

2009-1 - 2014-1 · 5 yrs 1 mo

* Provided clear instructions and delivered important information to large groups of 50+ passengers when leading tours to European cultural festivals. This resulted in the elimination of miscommunication and ensured passengers were safe and did not miss elements of their paid tour. * Responsible for the organisation and management of coach journeys of up to 28 hours and festival activities amongst crowds of up to 50,000 people. * Worked well both independently and as part of the overall tour leader team, consistently offering to assist with any required help that fell outside of my job role. * Problem solved and effectively dealt with unexpected issues when they arose, such as bus break downs and medical emergencies, resolving such situations without management assistance.

research services officer

queensland university of technology

2007-1 - 2009-1 · 2 yrs 1 mo

* Coordinated information seminars and student recruitment activities within a set budget. * Primary administrative contact for approximately 200 domestic and international PhD students, as well as prospective students.