rachel buckley

* Accurate data entry, * Checking accuracy and issuing decisions, requesting and producing finance documents, checking document information and issuing to dealers or external representatives via email or post; * Checking the returned finance document packs for payouts, handling dealer or Account Manager queries effectively and efficiently, providing support and resource to Reception as required.

* Data Entry, controlling the cycle of work within the team; organising team caseload and maintaining figures. * Corresponding with the Banks under the Pre Submission process, reviewing and analysing banks responses. * Responding to telephone and email queries from clients and other teams, training staff on process and telephone system. * Reviewing and auditing team work, signing off over time and returns to work. Motivating staff, gathering feedback. Feeding back team's results to line manager. * Monitoring progress and conducting 1:1 reviews. * Research for Personal Improvement Plan.

* Setting up a clients’ files. * Helping clients to locate account details for processing. * Reviewing client documents to ensure validity of claim. * Processing complaint and arranging payment at end of claim.

* Responding effectively to telephone enquiries from customers, other banks or acting bodies * Updating details using in-house bespoke systems, such as Back Office, Image& Workflow, and specialised data input process, Toddaso, which all banks use * Dealing effectively with correspondence * Training colleagues on the phone process * Processing – switching Business customers out of the bank * Developing and refining bank systems and procedures * Meeting weekly and daily targets and deadlines

Checking the returned finance document packs for payouts and handling dealer or Account Manager queries effectively and efficiently.

Accurate data entry, underwriting proposals and deciding which Finance Houses to place a customer, using the relevant online systems, obtaining additional Underwriting information required; monitoring applications and timescales, updating the application system with all finance house decisions and advising dealers and Account Managers; Checking accuracy and issuing decisions, requesting and producing finance documents, checking document information and issuing to dealers or external representatives via email or post; Checking the returned finance document packs for payouts, handling dealer or Account Manager queries effectively and efficiently, providing support and resource to Reception as required.

* Dealing effectively with Incoming and outgoing post, faxing, filing and photocopying * Telephone and email enquiries, checking delivery notes, raising stationery and stock orders using purchase order numbers * Co-coordinating security maintenance and records management, * Processing invoice payments and maintaining detailed records * Arranging travel and accommodation bookings, vehicle hire, course related bookings, subscriber billing records and pathology costs recording * Issuing clock cards, maintaining spreadsheet and arranging clock card dip sample * Estate management – log calls, maintaining mobile deduction spreadsheets, * Greeting visitors.

G.C.S.E's: Religious Education, A English language, B Dual award science, BB Mathematics, B English Literature, C Sociology, C Statistics, C

A Levels: Psychology, C English Literature, C Philosophy and Ethics, C