rachel allard

Supporting the enablement of strategic priorities for the Organizational Change Management group, by creating a communication strategy for the internal change management webpage, authoring educational blog posts, and creating storyboards for micro-learning video clips. Creating change management content (slide decks, case studies) for RBC internal educational workshops, and assisting with the coordination of leadership skill building conferences for P&CB executives.

Prism Resources is an on-campus organization within the Lazaridis School of Business and Economics at Wilfrid Laurier University. At Prism our purpose is to 'bridge the gap' between technology and students, by providing members with the resources they need to excel in their studies. Laptop rentals, Excel training courses, and collaborative study space are just a few of our offerings. For more information visit www.prismresources.ca. Within the Project Manager role, my responsibilities included: Executing a variety of high-impact, long and short-term projects. Streamlining and auditing current processes to better align with business needs. Collaborating with internal department heads, university faculty, and external vendors to meet project deliverables.

Developed and defined project deliverables, implemented project plan, and assessed business requirements. Engaged with and maintained strong relationships with Sponsors, Senior Business Leads, and other core members to meet project deliverables. Nominated for "RBC Student of the Term" by manager for strong performance.

Worked in a fast-paced retail environment where customer relations were a top priority. Duties included managing the till, working with sales receipts and cash, cleaning and organizing the store, and working cohesively with a team.

Ensuring accuracy in the preparation and delivery of mortgage instructions to solicitors and Scotiabank branches within the Mortgage Operations and Sales Effectiveness team as a Summer Student. Also working in the accounting department to wire funding for mortgages and to record transactions.

Represented the organization in a friendly, enthusiastic, and professional manner while advising customers with their needs Consistently awarded with top performance evaluation marks for delivering excellent customer service and having an in-depth product offering knowledge Went above and beyond job duties to represent Prism Resources at open houses, sponsored events, and to assist with other ad-hoc activities

Activities and Societies: Fashion Show Executive with the Wilfrid Laurier University Fashion and Lifestyle Society

Graduated with Ontario Scholar Distinction and completed the French Immersion Program.