Rabih Rizk

- Understanding the market needs, strengths and weaknesses by following up closely with KOLs - Discussing market necessities with suppliers in order to adapt the best market penetration strategies for existing and newly launched products - Collaboratively meeting with top management to discuss YTD forecast V/S actual forecast - Placing orders near suppliers and following up closely with logistics team on the overall process from the RFQ to the shipment of goods - Playing a key role in the consulting and planning phase of prospective projects - Managing ongoing projects’ implementation and ensuring all deadlines are met through a close and efficient cooperation with all key players - Ensuring a high level of customer satisfaction by following up on all after sales aspects: - Making sure that all warranty terms are well respected - Preparing and following up on existing maintenance contracts - Ensuring that all product recalls are communicated to customers and all related field change orders are implemented according to international norms and within deadlines - Providing the team with a continuous technical and application training - Stepping in to help the team in troubleshooting complex defects when needed

- Communicating with clients to determine needs and try to solve complex issues - Resolving malfunctions or other crises when they arise - Overseeing repairs and technical improvements - Inspect and test material and machinery for safety - Installing new systems and technologies & ensuring proper maintenance for onsite equipment: - GAMBRO (AK200/96/98), - GETINGE MAQUET (OR integration system TEGRIS/OR tables/OR lights) - Draeger (Anesthesia machines/Ventilators/Incubators/Phototherapy lights, Radiant warmer), - Becton Dickinson/Carefusion (Syringe and perfusion Pumps/Pyxis medication dispenser systems), - Hill Rom (Patient Beds/Air and procedural Mattresses/Vest airway clearance system), - MEGADYNE (Electrosurgical units).

- Responsible of selling new Intensive care and POC equipment: - Carefusion AVEA - VELA - 3100 A/B - SIPAP Ventilators, - Hemochron, VerifyNOW, - ARROW intra-aortic balloon pump. - Building strong relationships with customers and KOLs - Making training a priority to improve purchase - Ensuring Installation, commissioning and user training of new systems

- Developing course syllabi that outline the course requirements, rationale, goals, and objectives - Preparing theoretical class session and practical lab applications - Monitoring student’s advancement through assignments, projects and assessments

Performing sales and marketing of interventional cardiology consumables ASAHI Guide wires, Balton Medical Balloon Catheters and D.E.S. Volcano IGT product specialist: marketing interventianal applications IVUS, iFR & FFR

- Performing preventive and corrective maintenance, safety and environmental inspections - Carrying out and documenting all internal and outsourced interventions as per the MOH and ISO 9001 QMS requirements - Establishing and following up on maintenance contracts covering critical equipment - Identifying, quantifying and replying the medical team’s needs - Following up on the installations of new equipment - Conducting studies and root cause analysis reports on recurrent defects - Ensuring proper care of spares, tools and testing equipment - Enhancing technical knowledge through continuous training to meet newly implemented standards and procedures