Rabel Ahmed

• Lead end-to-end EDI and API integrations across CargoWise and external partner platforms (EDIFACT/XML, SFTP, API), supporting finance, operations, and road-freight workflows across multiple countries. • Own EU and global e-Invoicing implementations and compliance (Italy SDI, Poland KSeF, Peppol, Vietnam, Mauritius, Malaysia), including configuration, testing, UAT, go-live and hypercare. • Delivered road-freight and inter-company integrations that automated shipment and invoicing flows, reducing manual operational and finance processing by 50%+. • Act as senior technical liaison between Finance, IT, Operations and external vendors, resolving complex issues across VAT, master data, rating, currency, and document automation. • Design, test and support CargoWise–LIMA and middleware interfaces, improving first-pass success rates and reducing invoice rejections and reprocessing. • Lead root-cause analysis of production incidents, interface failures and performance issues, driving long-term fixes and process optimisation. • Produce technical documentation, mapping specifications, and integration design for scalable and compliant global rollouts. • Build operational and compliance reporting using SQL and Power BI to provide visibility on SLA performance, backlog, and integration health.

• Provided second-line support for CargoWise and finance systems, analysing and resolving application, interface, and automation failures. • Supported ERP configuration, UAT, releases, and branch onboarding across multiple regions. • Identified manual processes and data quality issues, driving workflow optimisation and automation to improve stability and turnaround times. • Worked closely with Finance and Operations to translate business requirements into system configuration and integration solutions. • Produced structured documentation and delivered training to end users and key stakeholders.

• Led root-cause analysis and process optimisation initiatives across operations and finance workflows, eliminating inefficiencies and reducing duplication in end-to-end processes. • Supported ERP and system onboarding projects, aligning business requirements with system configuration and integration design. • Developed functional specifications, UAT scenarios, and end-to-end test cases for multi-application environments. • Worked with IT, Operations, and external partners to design improved workflows, data models, and reporting structures. • Defined KPIs and performance measurement frameworks to support management decision-making and operational visibility. • Produced structured documentation, process maps, and training materials to support change management and user adoption.

• Supported AR operations including invoicing, credit notes, reconciliations, and month-end close activities. • Produced financial and operational reports for management and ensured timely processing of customer billing and returns. • Worked with SAP and Microsoft Office to maintain accurate financial records and support audit-ready documentation. • Built a strong foundation in finance controls, data accuracy, and cross-functional coordination between Sales, Logistics, and Finance.

• Supported end-to-end finance operations including AP/AR, invoicing, bank reconciliations, expense processing, and month-end reporting. • Worked with accounting systems (Sage 50cloud) to maintain accurate ledgers, financial records, and audit-ready documentation. • Assisted with budgeting, purchase orders, and management reporting, building a strong foundation in financial controls and data accuracy.

• Delivered high-quality customer service in a high-volume retail environment, ensuring compliance with operational, cash handling, and health & safety standards. • Built strong communication and stakeholder-facing skills, supporting issue resolution and maintaining service excellence. • Developed early experience working in the Dutch market and multicultural environments.

• Supported day-to-day finance operations including invoicing, payments, reconciliations, and maintenance of accurate accounting records. • Assisted with audit preparation, financial documentation, and compliance with internal controls and regulatory requirements. • Worked with accounting systems and financial data to ensure accuracy of ledgers, balances, and reporting. • Supported communication with operational teams (drivers and site management) to ensure correct billing, cost allocation, and timely payments. • Built early experience in financial controls, documentation standards, and process discipline within a regulated environment.