Raavi Sharma

Leading business excellence and operational efficiency initiatives across Centrepoint stores in GCC, focusing on audit, control & governance, digital solutions and process optimization. Driving improvements in store efficiency, internal controls and compliance, while leveraging technology to reduce manual effort and enhance performance. Key Projects & Focus Areas: • Inventory Management: Implemented dashboards tracking stock aging, min-max levels, store vs branch splits, option-wise sales, zero sellers, Shop floor vs Backstore (RFID), reduce shrinkage and optimize inventory turnover. Workforce Management: Streamlining scheduling, productivity tracking and staff efficiency through automated solutions. POS Solution Optimization: Enhancing POS processes to improve transaction accuracy, reporting and operational visibility. Audit & Operational Excellence: • Conduct audits to identify compliance gaps, process inefficiencies and operational risks; provide actionable recommendations. • Evaluate and improve internal controls and SOP adherence to strengthen governance. • Develop dashboards and reporting tools for real-time tracking of operational and audit metrics. • Implement digital solutions and automation to reduce manhours, improve accuracy and boost store efficiency. User Access Management: • Managed and audited user access across GCC stores, identifying risks and implementing a standardized access process, reducing errors by 90% and improving audit efficiency by 75%. Achievements: • Delivered measurable improvements in store efficiency and operational compliance. • Successfully implemented digital solutions for stock take & Near Expiry tool across GCC.

• Led end-to-end mall operations across multiple concepts, ensuring operational excellence and superior customer experience. • Acted as Brand Ambassador, enforcing business practices and maintaining brand standards. • Directed store operations including workforce planning, cashier deployment, security, finance governance and cash management. • Implemented and maintained Standard Operating Procedures (SOPs), ensuring compliance, audit readiness and operational discipline. • Built high-performing teams through coaching, mentoring, and talent development to drive productivity and engagement. • Enhanced customer journey experience, ensuring service standards at every touchpoint. • Conducted daily cross-concept store audits and walkthroughs, maintaining retail standards, stock availability and customer offering. • Owned administrative and operational governance, ensuring adherence to processes, controls and compliance. • Led visual merchandising, housekeeping and brand presentation, improving store appeal and customer satisfaction. • Drove loyalty program growth through accurate data management and membership initiatives. • Managed loss prevention initiatives, reducing shrinkage via best-practice implementation and cross-team collaboration. • Oversaw RFID and stock count processes, improving inventory accuracy, stock integrity and retagging discipline.

• Managing overall Retail operations and ensuring profitability of the same. • Conducted regular performance evaluations for sales team, identifying areas for improvement and setting goals. • Led team of sales professionals, providing coaching and training as needed. • Managing overall Retail operations and ensuring profitability of the same • Achievement of budgeted top line plan for region and P&L accountability. • Responsible for Product Display, SOS/Promotions, Visual Merchandising • Handling the Sales Forecast, Budgeting and Implementation • Distributes time appropriately to have higher visibility with their lower performing franchisees • Monitor inventory management, category analysis, etc in coordination with merchandise team • Tracking monthly performances of key performance indicators & identify solutions to close performance gaps.

A leading apparel organization specializing in readymade garments and fabric retail through a multi-store network. • Led operations across 14 stores, driving operational excellence, team capability, and business performance. • Ensured compliance and governance in customer service, training, planning, and store processes. • Drove profitability and operational control through shrinkage management, manpower optimization, cash handling, and cost discipline. • Built a high-performing, customer-focused team, coaching Store Managers and frontline staff. • Partnered with cross-functional teams to align operations, inventory, and business strategy. • Implemented SOPs and process frameworks, enhancing efficiency, consistency, and governance. • Leveraged market insights and competitor intelligence to support informed business decisions.

Business Planning & Target Roll out • Key member of business planning process • Collated all historical business data for inputs to target setting • Rolled out targets post budget finalization & tracked data. Business Analytics • Simple interface with all store managers for compilation of all sales data • Executed following analysis store wise as advised by Senior Management • Target Achievement • Business Growth ( As Is & LTL) • KPI (walkins, ABV & con%) GOLY & GOLM • PSFPD Analysis • Track Sales Trend • EOSS Analysis - Growth & Liquidation • Business Analysis for top management interactions. Key Interface in cost management & operational Initiatives • Tracked opex budget of all stores & presented data • Tracked all promotions performances impact on business Other Initiatives • Acted as support for business planning for new prospective brands. • Support of analytics to merchandising team, • Facilitated streamlining of warehouse activity. • Creation of presentation for business review meeting • Acted as a support for HR (Organization Chart) • Competitor analysis • Streamline reports, reporting mechanism & create templates to fill gaps in reporting practices. • Formatting / Designing the files to make them look consistent and professional. • IT skills, particularly in the use of databases and spreadsheets (Shoper & Excel). • Carry out any relevant tasks as directed by the COO (Operations).

• Responsible for achieving showrooms Sales target. • Ensures high Customer Satisfaction Index. • Support DM for executing store level promotions & event. • Ensure a customer has a delightful shopping experience. • Responsible to the showroom performance. • Co-ordination with Merchandisers for new stocks. • Forwarding MIS related to Sales, Stock and Cash to Head Executives. • Coordinating with the marketing team for promotions, events.

• Stock sales analysis for the Brands. • Managing Staff & There schedule. • Maintaining Store stock. • Preparing Purchase Order. • Co-ordination with Buyers. • Preparation of the sales target. • Collection from the Buyers. • Co-coordinating with Merchandiser. Buying team & the operation Manager. • Updating the System Report. • Handling Customer Complaints. • Market survey.

• Handling entire LS concept (Watches, Sunglasses, Jewelry, Perfume & Cosmetics & Writing Instruments). • Managed overall concept Operations. • Managed a team of 06 floor staff & 30 brand staff. • Implementation & adherence to SOP’s. • Achievement of topline & bottomline targets. • Merchandising & Visual Merchandising for lifestlye concept. • Stock sales analysis for the Brands. • Trained to the concept staffs. • Inventory Management. • Strategies for the schemes & Promotions. • Ensured customer service standards are up to the mark.