Armia R. Armanious

Delivering Digital Transformation Course ,Innovation Entrepreneur and ICDL course

Delivered Digital Transformation Course, MOS Course and ICDL

#Working closely and collaboratively with customers to devise effective solutions. #Prepare and present solution sales presentations (business and technical view) #Responsible for pre-sales activities and present product demonstrations. #Identify, evaluate, and recommend proof of concept opportunities. #Producing detailed costing for customers and ensuring the contract is profitable, and develop sales proposals. #Responsible for the achievement of the company and vendor targets for assigned solution offerings. #Provide Technical Sales Support. #Prepare and provide input for technical sections of RFPs/ RFQs.

# # Agile Managing Advisory (AMA) , IBM Partner Management Consulting and Information Technology Firm, IBM Partner. Implementation Engineer, Services & Asset Management Products, Information Technology Solutions Division. # Responsibilities: # Implementation Planning, prepares the organization and align resources for the implementation and deployment. # Mapping the process roles to the functional roles. # Training the staff on the new processes and new tools. # User Acceptance Testing and sign-off for any new tools. # Move to production and deployment of the detailed design. # Monitor and report on the process KPIs # Develop Service Improvement Programs for any areas where KPIs/ SLAs are not being met # Testing the deliverables of the implementation and comparing them to the Service Acceptance Criteria # Project sign-off and Go Live activities. # Software Skills: # Information Technology Infrastructure Library( ITIL v3) # Redhat Enterprise Linux, Windows, MAC O.S # Solid background of Networking Concepts and TCP/IP Protocol Suite. # VMware Workstation, ESXi, VSphere and VCenter # Microsoft Active Directory 2012 # IBM DB2 v9 # IBM WebSphere Application Server v8 # IBM Endpoint Manager v9 # IBM Maximo Asset Management v7 # IBM SmartCloud Control Desk v7 # IBM SmartCloud Monitoring v7 # IBM Case Manager v5 # IBM SmartCloud Orchestrator v2 # IBM SmartCloud Provisioning v2 # IBM Netcool Operations Insight v1 # IBM Tivoli Storage Manager 7 # IBM SmartCloud Application Performance Management v7 # IBM Tivoli Composite Application Manager for Application Diagnostics v7 # IBM Tivoli Business Service Manager v6 # IBM SmartCloud Application Performance Management 7 # Certifications: # IBM Certified Associate Notes and Domino. # IBM SmartCloud for Social Business Technical Professional v4 # IBM SmartCloud for Social Business Sales Professional v1

# Act as a first line of support to all VF Egypt internet users’ inquiries ( technical / billing ). # Provides relevant and accurate information (Services, Products & Policies). # Follow up with second line of support to make sure that all escalated problems will be solved in the appropriate time. # Provide customer with appropriate options/right suggestion. # Respond and solve all Vodafone Egypt internet customer inquiries regarding all internet Service and provide an end-to-end ownership to these inquiries till closure. # Coordinate with customers to assist them with any questions or issues arising from their use of Vodafone’s internet Service and relative hardware. # Take the ownership of escalated service requests through problem resolution for the benefit of Vodafone’s internet customers. # Ensure elimination of wrong transactions that leads to financial negative impact. # Own all customer inquiries regarding internet till closure and post resolution call to ensure customer satisfaction and close case. # Handle escalated calls from either the call center or directly from the customers to an outcome of maximum customer satisfaction. # Conduct outbound calls to customer problems received from call center / corporate agents to ensure solving the customer problem according to the Service Level Agreements. # Network Configuration and Troubleshooting on different mobile OS (Black Berry OS, IPhone OS, Android OS, Windows Mobiles OS). # Connection & Troubleshooting for USB Devices under different OS (Windows OS, Linux OS, Mac OS). # Network Configuration and Troubleshooting for 3G routers and MIFI devices. # ADSL advanced Configuration (static IP, port forward, DVR configuration). # ADSL troubleshooting for line issues (line down, unstable, slow performance). # All Different types of routers configuration and troubleshooting.

Arab African International Bank (AAIB), IT Department.

Nestlé Egypt Kaluob Branch, IT Department and the Electric