R. Rahim Rustam

My key roles include: -Leading the Operations and Maintenance Engineering team, ensuring efficient team performance and smooth daily operations. -Providing training to newly recruited team members, helping them acquire essential skills and knowledge. -Assigning tasks based on team members' expertise, optimizing workflow and productivity. -Responding to client complaints and technical issues promptly through calls, emails, and messages, ensuring timely resolutions. -Providing effective remote technical support to installers, clients, technicians, and engineers for ongoing operations. -Performing system adjustments and troubleshooting remotely to resolve errors and enhance system performance. -Collaborating with technical teams from Inverex, Fronius, Solax, and Huawei to address complex technical challenges and ensure timely resolutions. -Conducting site visits for in-depth error diagnosis, inspections, and hands-on troubleshooting to maintain optimal operation of PV systems.

-Performed pre-surveys of client sites, engaged in detailed discussions to understand their requirements, and proposed systems tailored to their energy needs and space availability. -Collaborated with the sales team by providing technical advisory, insights from site surveys, and delivering Helioscope and PV SYST simulation reports to support accurate system recommendations. -Prepared and delivered comprehensive technical reports to clients and management, ensuring clarity, actionable insights, and alignment with project objectives. -Created electrical component diagrams and Single Line Diagrams (SLDs) to streamline project implementation and coordinated with stakeholders for timely and budget-friendly project completion. -Created 3D designs using Sketchup-3D to illustrate the 3D view of the system to be installed. -Commissioned newly installed sites, and performed online monitoring to ensure smooth operation of plants.