Ryan Brown

Sr. Director, Customer Success @ Cisco

About

Global executive with proven track record leading service delivery and business operational teams in the high-tech industry. Diverse experience, strong financial acumen, and collaborative nature help achieve optimal business results through symbiotic relationships with customers, sales teams, partners, product management/development teams, as well as G&A functions - throughout the business planning and execution life cycle. Core qualifications include: • Experience leading and motivating a global service delivery organization and services business operations teams (pre-sales and post-sales) • Proven track record of meeting or exceeding core financial objectives (e.g. bookings, revenue, profitability) • Creative and collaborative problem solver who understands the importance of establishing shared vision and seeking win-win scenarios for stakeholders • Analytical thinker, with a deep understanding of the high-tech industry, financial models, operational processes, and KPIs – as well as how these things correlate to the management and scaling of a healthy services business • History of building high-performing teams, and transforming underachieving teams into valued contributors

Country

United States

City

Sanford

Industry

Computer Software

Skill

SaaS, Cloud Computing, Enterprise Software, Partner Management, Program Management, Professional Services, Cross-functional Team Leadership, Software Project Management, Strategy, Storage, Data Center, Divestitures, Fantasy Football, IT Service Management, Disaster Recovery, Integration, Pre-sales, Sales Enablement, Product Management, Security

Experience

Sr. Director, Customer Success

Cisco

2025-8 - Present · 1 yr 2 mos

Vice President, Customer Success Strategy, Planning & Management

Splunk

2023-8 - Present · 3 yrs 2 mos

United States

Sr. Director - Operations, Professional Services

Splunk

2018-1 - 2023-8 · 5 yrs 8 mos

Sr. Director, Global Remote Product Specialists - Business Critical Services

Veritas Technologies LLC

2015 - 2017 · 2 yrs

Heathrow, FL

Led Remote Product Specialists (RPS), a global, revenue-producing, premium service offering within Veritas’ Business Critical Services portfolio. Prior to this role, also worked in the following role: (2015-2016) Sr. Director of Americas Strategies & Programs - Technical Sales and Services

Director, Global Business Intelligence & Operations - Technical Support Services

Symantec

2001 - 2015 · 14 yrs

Heathrow, FL

Led a global organization chartered with managing business operations across seven autonomous support organizations that were aligned by product, as well as for the global Business Critical Services organization. Functional responsibilities of the organization included business intelligence (inclusive of reporting and related systems), quality assurance, process management, financial management, Remote Product Specialist (RPS) program management, and voice of the support customer efforts. Prior to this role, also worked in the following roles: (2012-2013) Sr. Manager, Americas Remote Product Specialists - Business Critical Services (2011-2012) Manager, North America Remote Product Specialists - Business Critical Services (2008-2011) Sr. Principle Project Manager, Communications & Special Projects - Enterprise Support Services (2002-2008) Sr. Principle Project Manager, Program Office - Technical Support (2001-2002) Business Development Manager, Americas Technical Support Partner Program - Technical Support

Staff Technical Consultant

TEKsystems

1999 - 2001 · 2 yrs

Orlando, Florida Area

Provided technical consultancy and fulfilled IT service engagements with customers seeking technical and logistical expertise on technical projects, ranging from weeks to months.

Network Engineer and Technical Consultant

Aegis Associates, Inc.

1996 - 1999 · 3 yrs

Watertown, MA

Performed deployments, maintenance, upgrades and technical support of networked hardware and software solutions within small and medium sized customer environments. Routinely recognized by management and customers for breadth of technical knowledge as well as peer leadership and customer service skills.