Quentin Hugee

Install Windows Operating Systems on laptops and servers. Installing and Configuring software for users. Utilize Microsoft O365 to assign licenses to users, and create, and modify a distro list. Manage day-to-day applications for users. (i24/7, OpenFox, LE Portal Sharepoint site, etc.) Modify the LE Portal site to ensure user-friendliness. Modify user site permissions Active Directory Admin - the creation of templates for users and groups, update and maintain GPOs across multiple domains. Troubleshoot user global list email creation with ECE team. Distribute and maintain government property (laptops, cell phones, monitors etc.) Administer all mobile devices through AirWatch management. Deploy patches onto the network through BigFix. RSA Console Admin for all INTERPOL employees

· Supported day-to-day mission systems (i24/7, OpenFox, LE Portal) ensuring operational uptime. · Managed O365 licensing, distro lists, and Active Directory domains. · Administered AirWatch MDM and deployed patches via BigFix & SCCM. · Served as RSA Admin for global workforce and managed secure equipment distribution. · Collaborated with international law enforcement agencies to troubleshoot connectivity and secure access issues, maintaining 24/7 system availability. · Conducted security audits and applied configuration baselines to ensure compliance with DOJ and INTERPOL standards. · Produced technical documentation and SOPs for recurring admin tasks, reducing resolution time for Tier 1/2 teams.

Diagnoses and troubleshoots end-user desktop applications and provides appropriate solutions supporting NIPR & SIPR. Assist users with account creations, DEPO privileges, token replacement/deployment, and various CPU issues. Helpdesk support in the call center environment, utilizing Remedy for ticket tracking and information updates. Act as Liaison between users and management on network access, re-establishing, and monitoring of various infrastructure components.

Troubleshoot system hardware and software issues on Unclassed, Secret & Top Secret enclaves. Manage FBI-ESOC server infrastructures and data-center operations across Linux, Windows, and Mac OS X platforms. Provide day-to-day operational support for Microsoft, and VMWare including Windows Servers, Active Directory, and Horizon. Manage the data migration of all operations from J.E.H to Clarksburg and Huntsville. Install Windows Operating Systems on workstations and servers. Installing and Configuring software for users. Work alongside the BIGFix team for the deployment of patches and troubleshooting of servers during this process. Sharepoint upkeep files for collaboration of documentation while assigning user permissions. Sharepoint customization of the site used by the watch floor.

· Provided Tier 2/3 support across Linux, Windows, and MacOS environments on unclassified to Top Secret enclaves. · Managed FBI-ESOC data center operations and assisted with large-scale data migration (J.E.H. → Clarksburg/Huntsville). · Supported patch management with BigFix and configured secure SharePoint sites for operations documentation. · Deployed, maintained, and troubleshot VMware Horizon and ESXi environments, supporting virtual desktop infrastructure (VDI) for 1,000+ users. · Assisted with identity and access management tasks, including user provisioning, role assignment, and permissions auditing in accordance with IAM and federal security standards.

· Process and evaluate information received from all available sources, respond to emergency and non-emergency calls. · Safeguard Top Secret information and documents while maintaining an efficient and effective infrastructure.

Managing for Sustainability