Quentin D'Hooghe

• Responsible of financial, contractual, operational, commercial steering and tracking of wholesales activities (mainly with other national and international operators) • Direct accountability for implementation, both financial and operational, of these wholesale relationships, in close relationship with management and other impacted departments • Accountable for invoicing from/to wholesale partners, in collaboration with IT teams, as well as financial follow-up and monthly reports • Traffic analysis on ad-hoc basis and proposal/coordination of improvement actions • Active steering the strategy definition & implementation of wholesale telecom traffic, on both national & international level • Participation to definition and implementation of the wholesale traffic buy, sell & flow handling and continuous improvement of the stream

Responsible of financial, contractual, operational, commercial steering and tracking of wholesales activities (mainly with other national and international operators)

Analytical approach & customer behaviour modeling – focus on mobile products (devices, churn, migration to FMVNO) – identification of differentiating and actionnable insights – insights sharing by presenting one-pagers summarizing question raised, approach et results

Cross departments analytical support within a centralised team aiming at data analytics

Retention team support by providing analytical support integrating convergent approach : based on historical data, identification of tipping points and moments of truth, followed by implementation of campaings and follow-up to ensure continuous improvement

Within the CRM team, analysis of the customer base to identify churn patterns and setting up of retention activities, in close collaboration with the operational team – key insight : indicator creation of flag establishing link between fidelity and "arrival method" which also lead to a revamp of sales approach

- Development and implementation of CRM projects in the AMEA zone (Asia–Middle East) : design and operational support of campaigns aiming at creating value on the existing customer base (analysis and creation of target groups, definition of offers, creation of a central decisioning tool and measurement & evaluation of campaigns) - Creation of a method (based on recency , frequency and monetary value) using SAS and SPSS softwares, enabling stimulation of top-up behavior of pay-as-you-go customers

At pan-European level, project management of advanced analytics activities in data mining (social leader identification, disconnect-reconnect analysis, mobility index based on CDR’s, pricing index) ; day-to-day overseeing of a team of consultants ; budget follow-up

- Reporting and benchmarking for European MCO’s belonging to the FT Group - Definition of requirements (structure and quality) for the evolution of the central datamart - Collaboration to setting up and analysis of market research aiming at creating segmentations and dashboards

Predictive modelling, with the help of SAS software, of customers’ behaviours (churn, migration, up-sell) ; post-mortem analyses of actions and products

Development, installation and maintenance of programmes created with Business Objects, and training of users ; responsible for the quality of databases