Quan Vo

• Innovation: Demonstrated exceptional creativity in tackling challenges, resulting in the generation of unique and effective solutions, reducing damaged items by 10%. • Process Standardization: Collaborated with inbound and outbound teams to streamline repair procedures and implement standardized guidelines for identifying and repairing damaged items at Fulfillment center, saving 15% damage cost. • Project Management: Owned and efficiently managed all aspects of the project, including timelines, milestones, and deliverables, successfully launching two pilot actions at different sites within the network.

• Lean Six Sigma Improvements: Led process improvements using Lean Six Sigma methodologies within a high-demand operational environment, increasing productivity and system utilization by 15%. • Process Optimization: Revamped business processes and manufacturing plant layout to align current operations with best practices, improving productivity and operational efficiency by 20%. • Inventory Management: Utilized data insights to optimize inventory, reducing out-of-stock levels from 20% to 5%.

• Leadership: Managed two buyers and one coordinator. Led four-member cross-functional team to conduct company wide assessment and deploy innovations to respond to customer issues 30% more quickly. Automated repetitive tasks, improving team’s efficiency by 40%. • Teamwork: Led seven-member cross-department team to analyze existing MRP system problems through creation of innovative mathematical model. Presented results including 20% reduction in data entry to CEO. • Initiative: Modified existing sales forecast model to incorporate effects of the Covid-19 pandemic, increasing forecast accuracy by 30%, and decreasing COGS by 20%. • Quantitative and Analytical Skills: Performed monthly in-depth quantitative analysis on safety stock and standard deviation of forecast to determine appropriate inventory levels, reducing inventory cost by 14%.

• Executive Communication: Convinced senior management to redesign inventory and purchasing model. Coordinated project implementation, saving $100k in 2019 and enabling a 12% improvement in cash flow. • Innovation: Introduced upgraded children’s highchair to meet new safety standards required for the US market. Cooperated with wood suppliers in Indonesia and third-party quality center in Taiwan, becoming first-to-market in the US and acquiring 40% market share.

- Developed and implemented strategies to boost sales through multi channels, enhancing revenue growth by 7% quarterly. - Hired, trained, and managed employee’s performance to provide high quality products and customer service. Designed human resources policies and incentives to enhance team morale and motivation.

- Proactively identified root cause for delays in order fulfillment and created a tool to streamline inventory data management. Resulted in decreasing data entry time by 12% and improved service levels by 10%. - Redesigned warehouse processes using 5S methodology, resulting in increasing on-time delivery rates by 20% while maintaining quality control and customer satisfaction.