Qi Yang

· 开发活动：战略规划与执行：制定年度运营计划，设计收入优化策略，并升级服务协议以符合中国/国际品牌标准。 · 跨境标准实施：领导中国合作酒店的ISO质量管理体系认证，将全球品牌标准（例如Opera PMS系统部署）适应本地运营环境。 · 服务质量监督：进行神秘审计，分析客户满意度数据，诊断员工能力差距，设计定制培训计划并监控改进周期。 · 成本控制建模：建立能源、劳动力和供应链管理的动态成本模型，实施资源优化计划，实现每处物业每年8%-12%的运营成本降低。 · Developed activities in detail: Strategic Planning & Execution: Develop annual operational plans, design revenue optimization strategies, and upgrade service protocols to align with Chinese/international brand standards. · Cross-border Standard Implementation: Lead ISO quality management system certification for partnered hotels in China, adapt global brand standards (e.g., Opera PMS system deployment) to local operational contexts. · Service Quality Oversight: Conduct mystery audits, analyze guest satisfaction data, and diagnose staff competency gaps to design tailored training programs and monitor improvement cycles. · Cost Control Modeling: Build dynamic cost models for energy, labor, and supply chain management, implement resource optimization plans to achieve 8%-12% annual operational cost reduction per property.

（2020年11月–2022年12月·中国深圳·管理培训生） · 战略项目学徒：协助高级顾问起草中国5家以上酒店开业的可行性研究报告，分析市场需求和财务预测，参与3个获批的开发计划。 · 运营基准分析：对8家以上一线城市的酒店进行现场审计，将服务标准操作程序与万豪/希尔顿标准进行对标，识别出15个以上的流程差距，为后续的咨询框架提供参考。 · 数据驱动决策建模：在实习期间掌握了STR Global/Cvent分析工具，建立了初步的RevPAR优化模型，并在2个区域客户项目中采用。 · 跨部门协调：在数字化转型试点期间，担任咨询团队与酒店人力资源/IT部门之间的联络人，协调120多名员工的新PMS系统培训。 (November 2020 – December 2022 · Shenzhen China·Management Trainee) · Strategic Project Apprenticeship: Supported senior consultants in drafting feasibility studies for 5+ hotel openings in China, analyzing market demand and financial projections under mentorship, contributing to 3 approved development plans. · Operational Benchmarking Analysis: Conducted on-site audits at 8+ tier-1 city hotels, benchmarking service SOPs against Marriott/Hilton standards, identifying 15+ process gaps that informed later consultancy frameworks. · Data-Driven Decision Modeling: Mastered STR Global/Cvent analytics tools during internship, building preliminary RevPAR optimization models adopted in 2 regional client projects. · Cross-departmental Coordination: Acted as liaison between consulting teams and hotel HR/IT departments during digital transformation pilots, coordinating training for 120+ staff on new PMS systems.

· 快速晋升路径：入职2个月内达成销售冠军（月均销售额$45K+，超目标130%），获破格晋升为免税店最年轻主管，并进入副经理培养计划。 · 高价值零售运营：统筹皇家加勒比亚洲航线奢侈品促销区运营，通过"低价商品引流+需求挖掘"策略，使高端产品销售额提升60%，单航次免税店KPI达标率达92%。 · 数据驱动决策：优化库存管理系统，将促销区商品周转率提升35%；主导3次全仓盘点，准确率99.8%。 · 跨文化团队建设：培训15+中/印籍新员工（含销售话术、客户画像分析），所带团队3个月内业绩达标率100%，向管理层输送2名储备主管人才。 · Fast-Track Leadership Promotion: Achieved top sales performance ($45K+/month, 130% over target) within 2 months, becoming the youngest supervisor promoted to LVMH's deputy manager development program. · Luxury Retail Strategy: Led premium product zones on Royal Caribbean Cruises Line(Asia). Designed "Entry-Price Anchoring & Upselling" tactics, boosting luxury sales by 60% and achieving 92% voyage KPI compliance rate. · Operational Excellence: Streamlined inventory management, increasing promotion zone turnover rate by 35%. Executed 3 full-cycle stock audits with 99.8% accuracy. · Global Talent Development: Trained 15+ Chinese/Indian staff on consultative selling techniques and client profiling. Drove 100% team target attainment for 3 consecutive months, mentoring 2 high-potentials into leadership pipelines.

· 精英选拔突破：通过国家文旅部"中美文旅人才计划"（年录取率<0.3%），成为全校唯一入选者，获全额资助赴美开展跨国酒店管理实践。 · 全周期运营实践：完成客房服务（客房清洁标准提升15%）、前厅管理（Opera PMS系统处理3000+订单），获美方"优秀实习生"表彰。 · 客户体验创新：设计多语言服务卡片（中/英/日/韩），推动国际客户满意度从87%提升至94%。 · 学术赋能产业：基于600+小时田野调查，撰写《酒店女员工母职认同与实践》行业报告，提出"弹性排班+女性成长"方案，助力企业女性员工留存率提升25%。 · Competitive Selection Achievement: Awarded China's "Sino-US Cultural Tourism Talent Grant" (<0.3% acceptance rate) as the university's sole recipient for 9-month cross-cultural hospitality immersion. · 360° Operational Excellence: Rotated through Housekeeping (improved room readiness efficiency by 15%), Front Office (processed 3,000+ bookings via Opera PMS), earning "Cross-Cultural Excellence Intern Award" from US partners. · Global Client Solutions: Developed multilingual service toolkit (EN/CN/JP/KR) elevating international guest satisfaction from 87% to 94%. · Research-Driven Impact: Published "Motherhood Identity & Practice in Hospitality", proposing flexible scheduling that increased female staff retention by 25% through government-academia collaboration.

· 国际化实习项目管理：协调管理中国、美国、泰国的交流实习生项目，优化选拔流程与岗前培训体系。 · 战略校友关系建设：对接50+位海内外知名校友，协助策划线下校友活动，成功促成4+校企合作，新增实习岗位6个。 · 跨文化适应支持：为10+名境外来华华侨实习生设计跨文化适应方案（含语言培训、企业制度解析及岗前实习活动），实习企业满意度达98%，学员留华就业率同比提升10%。 · Global Internship Program Coordination: Managed 3+ outbound internship programs across Asia, North America. Redesigned candidate screening and pre-departure training. · Strategic Alumni Engagement: Assisted in planning offline alumni events, successfully facilitating 4+ university-industry collaborations and creating 6 new internship positions. · Cross-Cultural Integration Support: Developed onboarding programs for 10+ overseas Chinese interns (language coaching, corporate culture workshops, city immersion tours), achieving 98% employer satisfaction and 10% YoY increase in post-internship China employment rate.