Qeta K.
Front Desk Receptionist @ Radisson Blu Iveria Hotel, Tbilisi
About
I’m a Georgian girl, with a bunch of experience in world-renowned Luxury and Business-class hotel management (13 years of experience) with European education ( Business Administration, specialty - Tourism and Hotel Management). I have gained experience through different cases, which each allowed me to acquire different skills and more confident - I am motivated, detail-oriented, a good team and individual player, Adept at prioritizing, scheduling and multitasking, Good listener , Focus the guest satisfaction and the hotel's image and revenue. I believe that with my experience, knowledge and skills I can contribute to the overall success of the hotel. And finally … About me,as a person! I work every day to become the best version of myself and achieve high emotional intelligence:)
Georgia
Tbilisi
Hospitality
A warm greeting, Phone Etiquette, Emotional Intelligence, Work under stress, Reservation, Restaurant system, Good listener, Guest Satisfaction, Teamwork, Details oriented, Training, Financial Analysis, Management, Time Management, Team Management, Account Management, Reservations, Hotel Booking, Food and Beverage Operations, Hospitality Management
Experience

Guest Relations Executive
Qatar
Manage F&B and day-to-day operations to the highest standards; leading hostess and Guest Relations team by attracting, recruiting; Training and assessment of talented individuals; Resolving Issues: Handle guest complaints or concerns professionally and promptly, and escalate issues to management when necessary; Managing Reservations; Assisting with Events; Follow grooming standards.

Head Hostess
Georgia
In-depth knowledge of the location of the hotel, functions and special events, all outlets… Also, geographical location of the city; Hosting VIPs at the airport; Coordinating and multi-tasking job duties in a busy environment; Overseeing VIP guests; Handle incoming reservation Handling guest complaints and concerns in an efficient and timely manner.
Qeta K.'s Contact Information
Phone
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