Qamar Ashraf

Key Result Areas:  Work according to the expected timeline and update the client with the progress. Ensure all production is done complying with the process guidelines and client-specific guidelines  Work on Annual and Sustainability reports i.e. Environmental, Social, and Governance factors, and rate the companies based on specific key indicators on the MSCI Capture analytics tool as per data obtained from these company reports and survey-related information

Key Result Areas: • Worked as Assistant Project Manager for ITC client on NBB (National Broadband) in 2019 • Worked effectively with department leaders, managers. • Managed and operated the FTTH support team, planning the shifts, monitoring SLAs associated with tickets, maintaining inventory of IT hardware and software • Recognized problems, developed recommendations and solutions and overseen correction within the assigned specialty. • Staying current on technology trends in the IT domain and communicating these trends with the appropriate staff. Led the Project Team for a smooth project roll-out and managed delivery of milestones as per contractual requirements • Planned, coordinated, and managed the implementation of a short and long-term strategy in areas such as sprint planning, upgrade paths and service levels, documentation of complete projects documents. • Maintained, Updated, Implemented Company’s Information Security Policies and Procedures. • Monitored progress of the project as per schedule & budgets and ensured timely completion for smooth delivery.

Highlights: • Worked in OSS/BSS applications like Network project Tracking application (NPTS by Saudi telecom and Siebel by Etisalat group), Network Financial tracking system (NFTS by Saudi telecom), Real-time network tracking system (RTTS by Saudi telecom), CRM System (Oddo), Billing systems (Synchro tool from Nokia), Huawei Billing system, ZTE Billing system. • Experience in GSM, RF, and FTTx line of Business to support requirements in areas such as data retention, security, business continuity, disaster recovery planning/testing, and information risk management. • Strong track record in requirements gathering, business planning, data analysis, process analysis, and change management. • Coordinated with the Senior management team to help develop the Sprint planning and project budget. • Identified and thoroughly researched various server/storage architecture and applications suited for the business operations, and developed the business case justification if needed. • Worked with the database administration team to protect sensitive data while maintaining optimal system performance.

Key Result Areas:  Analysis of various customer needs for Operations Team by gathering business documents and technical requirements effectively  Daily management of day to day reporting activities for the effective reproduction of new procedures implemented  Written BRD for process applications and for their enhancements in the production workflow for different Banking and Insurance clients  Customized creation of process templates for regulatory reporting  Created/Implemented Automation to help the operations team reduce their daily reporting activities  Customization of templates for various in-house reports used by the operations  Created Change Request to IT for enhancements to manage the process workflow effectively by various operation teams.  Shadowing the application teams daily and proactively and contacting IT to resolve any issue regarding the process being followed to prevent potential impact for the clients  Hands-on experience in writing user manuals and operation procedures for specific applications and getting signoffs from customers  Effective customization of various interfaces based on Client requirements

Extrovert ,Hardworking ,Enthusiastic,Great Learner,Believes in Team building.