Qaisar uz Zaman

Strategic technical leader responsible for driving innovation and growth through products development, technical support, and after-sale department management. Serves as a solution provider, leveraging technical expertise to optimize product performance, enhance customer satisfaction, and drive business success.

itel ESS Carlcare Service Pakistan. Responsibilities: 1. Lead and Manage a team of technical specialists focused on providing assistance to customer and solar inverter testing and repairing. 2. Managing after sale service center and providing repairing service to the customer. 3. Testing new products in the lab and prepare report for product development. 4. Develop and implement customer support strategies tailored to the unique needs of the solar industry, Ensuring prompt and effective resolution of technical issues. 5. Implement quality assurance processes to ensure that technical support services meet the highest standards of excellence and align with company objectives. 6. Track and Analyze team performance metrics, Such as response time, Resolution time, Customer satisfaction, and to continuously improve service quality and efficiency. 7. Maintain up-to-date knowledge of solar products, Technologies, and industry trends to provide accurate and helpful assistance to customer and support staff.

. Maintain all PV systems installed by company or under sale contracts. . Monitor Solar PV systems and respond to faults and breakdowns. . Develop/ improve O&M processes and tools according to ISO standard . Evaluate and procure remote monitoring and sending solutions for solar pv systems . Process and analyse field data to evaluate performance of solar pv systems . Lead and perform PV system commissioning, testing and troubleshooting. . Evaluation of Existing Electric system and distribution equipment to make sure systems safety. . Performance modeling, prediction and financial analysis of pv systems.

Commissioned Projects: Rustom Towel Pvt Limited. Project Size: 1.2MW Duty: Working as a Site Manager Running Projects: PEECA (Punjab Energy Efficiency Conservation Agency) Project Size: 2.7MW (Five DHQ Hospitals) Duty: Project Coordinator/ Project Lead Commissioned Project: PDMA (Provincial Disaster Management Authority) Project Size: 5KW Hybrid System total 36 Sites in 36 district (180KW) Duty: Project Coordinator/ Project Lead Commissioned Project: Al Fatah Rice Mill Pvt Limited Project Size: 520KW Duty: Site Manager Commissioned Project: Al Manzoor Cotton Industry Project Size: 404KW Duty: Site Manager Commissioned Project: NLC Wagah Border Project Size: 102KW Duty: Site Manager

To utilize my expertise in the field of electrical engineering with enthusiasm and implement my innovative ideas and creative mind towards the area of specialization. Area of Expertise:  Installation, Commissioning, troubleshooting, Planning, Designing, Operation & Maintenance of PV Plant  Expert in On grid Troubleshooting  Research and Development to improve installation and plant protection  Ability to reconstruct the PV system in order to increase the system efficiency  Project Management & Construction Management  Effective communication skills  Evaluation of Existing Electric System and distribution equipment  Performance modeling, prediction, and financial analysis of PV System