Pınar Özen

Responsible for handling customer enquiries and orders. Coordinating the Order to Cash processes such as order entry to invoice creation. Following up the production process and updating customers accordingly with order monitoring, allocation and bottleneck management. Following up the incoming and outgoing goods on both inbound and outbound processes. Responsible for checking inventory and open customer orders to determine and inform short items to SCS responsible. Maintaining Customer Master data entries: creating, changing and updating customer accounts via SAP NetWeaver portal. Maintaining E-Delivery Go-Live Project with compilation of necessary tests and informing responsible parts for required changes. Participating monthly RSR EMEA meetings for raising regional issues, presenting business updates.

Managing supply and inventory balance for assigned product family within defined Supply Chain capabilities. Analyzing demand and forecast to optimize inventories, inventory holding costs and replenishment costs. Replenishing FTZ and local stocks, maintaining the optimal inventory levels including safety stocks to achieving inventory targets. Analyzing SAP MRP planning information to determine the timely and effective Purchase Requisition confirmation (and conversion into POs in the case of intercompany replenishment orders). Responsible for inventory management, having the right inventory coverage versus sales, reduction of slow and non-movers and active initiate inventory rebalancing. Managing the phase-in and phase-out of new or obsolete products respectively. Participating the Country Sales Meetings to following up the sales trends, risks and opportunities as well as updating sales team on the product availabilities and criticalities. Participating the Country S&OP Meetings, presenting criticalities, monthly inventory developments, SNM and safety stocks Participating the Global SRRM Meetings for assigned product groups, raising regional issues, presenting business and inventory developments. Furnishing the proper reports and information to support the decision- making process for inventory management and customer service. Provide product availability information to grant the correct information to customers of commitment delivery date.

Responsible of customer orders from entry till completion, creating related Purchase orders in SAP, following up the production and updating customers, Planning and organizing the transfer of the goods, Preparing related custom documents for import, export and direct shipments from production sites in China, Poland, Germany, Italy, Philippines and India. Handling the custom clearance process, responsible receiving customer complaints and following up the claim process, handling stock management and reporting weekly slow- moving items, following up the product development and new product projects with Material Master data, Responsible for Customer Master data entries: creating, changing and updating customer accounts via SAP. Responsible for customer pricing entries: creating, changing and updating data in SAP. Preparing and following up the month-end reports as well as monthly Forecast and Budget entries and reports in SAP & Business Warehouse. Also trained as SAP Junior Key User and followed up the assigned new projects testing.