Puspa Angelia

- First-year as Business Operations Assistant Manager, subsequently promoted to Business Strategy Manager. - Responsible for defining and managing strategy and growth for B2B teleconsultation and telemedicine business units with 60+ insurance and corporate clients. - Aligned and coordinated with cross-functional stakeholders in product, marketing, client relations, operation for implementation.

- Managed corporate and insurance client relations, achieving an NPS score of 8.5/10. - Drove 2x growth in total portfolio for B2B teleconsultation and telemedicine by expanding partnerships. - Executed marketing initiatives, doubling transactions from insurance and corporate clients. - Implemented a successful client retention strategy, maintaining a 90% retention rate.

Promoted to the role of Strategic Media Planner - Analyzing data, thinking creatively, and developing innovative strategies to ensure that marketing campaigns effectively reach the intended target audience. - Collecting and analyzing information about various media channels, with a particular focus on conventional media such as television, newspapers, magazines, and radio. - Creating media plans and presenting and reporting on the progress of campaigns. - Keeping track of and reporting on industry developments that are relevant to the brands, including the activities of key competitors.

- Monitoring media performance using Nielsen tools and assessing current conditions. - Collecting and analyzing information about various media channels. - Analyzing campaign performance and research results. - Generating weekly and monthly reports and providing support to different departments.

- Promptly promoted from a media analyst to Division Head within 6 months. - Utilized Intelligence Media Management (IMM) to oversee national and international issues, providing reports for clients such as Kabinet Kerja under President Joko Widodo. - Managed and trained 3-4 media analysts, implementing a consultative approach for AI software proficiency. - Conducted AI software training and writing classes for local governments, such as the Government of Bandung & Bogor City.